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12 Cards in this Set
- Front
- Back
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The ________ model of communication is used by nurses.
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linear - includes speaker, message, receiver
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What are the different levels of communication?
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Intrapersonal
Interpersonal Transpersonal -(Interaction that occurs within an individual’s spiritual domain ex. Prayer, meditation, guided reflection) Sub-group -(Goal Directed and involves group dynamics) Public -(interactions with an audience) |
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Basic communication includes:
What does communication do? Professional communication includes: |
*Self Awareness
*Interpersonal Communication - (A reciprocal process of interaction between 2 people (sender, receiver) It acts as a vehicle for establishing a therapeutic relationship. It involves being assertive/responsible and is affected by environmental/territorial factors, physical appearance, nonverbal cues, the use of 'I' etc...) *Intrapersonal Communication - (Occurs within the individual Other terms for it: Self-talk Self-instruction Inner thoughts Self-awareness) *Boundary Setting *Therapeutic Use of Self *Helping Relationships *Communication and Conflict It stimulates thinking, creates awareness and identifies sensitivities. *Courtesy and use of names *Privacy and Confidentiality *Trustworthiness *Autonomy and Responsibility *Assertiveness |
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List some basic communication skills:
Why do we need to know basic communication skills? |
Listening
Asking open-ended questions Asking closed questions Clarifying, paraphrasing Using facilitators Assessing non-verbals Silence It is the core of caring relationships and a means to establish helping-healing relationships. It influences the behaviour of others and facilitates the nursing process. It enhances critical thinking skills. It promotes collaboration with health team members to achieve client goals. |
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What is caring communication?
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The ability to consistently communicate in assertive/responsible ways with clients and colleagues in a variety of interpersonal situations.
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Basic Elements of Communication:
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Referent -Motivates one person to communicate with another
Sender and Receiver Message -Content, Context, Tx Channel -Means of conveying and receiving messages Feedback -The message returned by the receiver Environment Interpersonal variables |
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What is metacommunication?
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It is the message within the message, what the client is really saying.
Includes both verbal/nonverbal cues. |
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Verbal Communication:
Non-verbal Communication: |
(Verbal) Uses spoken/written word
Aspects include: -Vocabulary -Pacing, intonation -English as a Second Language -Clarity and Brevity -Slang and Jargon -Timing and Relevance (non-verbal) Includes all five senses and everything that does not involve the spoken or written word. 55% of all communication is by body cues. Interpretation is subjective (Personal Appearance, Posture, Facial Expression, Eye Contact, Gestures, Sounds, Personal space 46cm-1.2m) |
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What is self-awareness and why is it important in communication?
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It involves objectively examining one’s personal beliefs, attitudes, motivations, strengths, and limitations.
It helps you develop/maintain of therapeutic relationships. |
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What is active listening?
SOLER How can you be effective at listening? What are some barriers? |
-Attentive to what the client is saying both verbally/non-verbally.
-Two-way, interactive process -Listening without making judgments. -Non-verbal skills that facilitate attentive listening –acronym SOLER Sit facing the client/squarely Observe an open posture Lean in (toward the client) Establish eye contact Relax Active listening, Perspective talking Understanding the message, Maintaining neutrality Understanding positions verses interests and Managing one’s own emotions Barriers include Preoccupation, Physical discomfort, Rehearsing, Filtering |
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What is therapeutic communication?
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Are specific techniques that encourage the expression of feelings/ideas and convey the nurse’s acceptance and respect.
Includes: Therapeutic use of self Helping Relationships Self-Awareness Interpersonal Communication Boundary Setting (personal, professional) |
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What are boundaries and why are they important?
How do you prevent boundary violations? |
The limits that allow a client and nurse to engage in a therapeutic relationship.
Boundary crossings - A decision to deviate from an established boundary for a therapeutic purpose Boundary violations - Transgressions that are clearly harmful or exploitive Prevent boundary cossings/violationts through: Self-Awareness and Self-Monitoring Peer Debriefing and the Group Approach Clinical Supervision, Education |
