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24 Cards in this Set
- Front
- Back
- 3rd side (hint)
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What's the five principles of good communication?
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Focused
Organized Clear Understanding Supported |
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Which principle ensures your material is presented in a logical, systematic manner?
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Organized
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Which principle ensures you spell and pronounce words correctly and assemble and punctuate sentences? Also, get to the point.
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Clear
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Which principle is used to build credibility and trust with your audience?
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Supported
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Which principle ensures you have a clear idea of your purpose and objective, lock on target, and stay on track?
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Focused
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What's the Seven Steps for Effective Communication?
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Analyze Purpose and Audience
Research Your Topic Support Your Ideas Organize and Outline Draft Edit Fight for Feedback |
Analyze...
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Which approach is used to pass on information you expect to be carried out by your audience?
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To Direct
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Which approach is used when you need to pass on information?
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To Inform
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Which approach is used when you are trying to sell your audience on a new idea?
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To Persuade
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Which approach emphasizes delivery and a thorough knowledge of your topic and audience?
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To Inspire
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What are the four types of audience?
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Primary receiver
Secondary receiver Key decisionmakers Gatekeepers |
Primary...
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Who are the most powerful members of your audience?
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Key decisionmakers
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Which writing format is used to communicate with all DoD agencies, to conduct business outside the government, and when personal letters are inappropriate?
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Official Memorandums
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When should you redo correspondence to correct a minor error?
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Only if it's sufficiently important to justify the time, purpose, and expense.
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When do you use a personal letter?
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When you need a personal touch or warmth/sincerity.
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What is a memorandum for record?
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An informal document with a set format.
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What are two methods of memorandums for record?
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Separate-page MR
Explanatory MR |
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The separate-page MR is an ________ document to record information that __________.
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in-house document
Would not otherwise be recorded |
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This memo gives the reader a quick synopsis of the purpose and correspondence and is usually on the file copy of most correspondence.
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Explanatory MR
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To acknowledge that you've received and not forgotten an MR, write ____________ on the file copy.
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"MR: Self-explanatory"
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Three phases of writing a bullet?
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Extract the facts
Build the structure Streamline the final product |
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What phase of bullet-writing can be the hardest part?
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Extract the facts
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What should the accomplishment element of a bullet always begin with?
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An action verb
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What should you keep in mind when Streamlining the Final Product
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"ABS"
Accuracy Brevity Specificity |
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