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25 Cards in this Set
- Front
- Back
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What is the three-stage process model for change?
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Unfreezing
Changing Refreezing |
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What phase of the three-stage model for change do involve go where the hurt?
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Freezing
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What is a deliberate management activity to prepare people for change?
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Unfreezing
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What is the most often neglected yet essential part of unfreezing?
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Leader creating an environment where people feel the need for change
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What is a key factor involved in unfreezing?
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Making people knowledgeable about the importantance of change
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How do leaders make people feel the need to change?
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By pointing out the problems or challenges with current ops
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What is usually the first reaction to change?
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Resistance
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Four most common forms of resistance to change?
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Uncertainty
Self interest Different perception Over determination |
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What kind of resistance is it when people consider the power they have in their role and the possible loss of that power after change is implemeeted?
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Self-interest
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When people outwardly appear to support change but inwardly resist it, what type of resistance is this?
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Different perception
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What kind of resistance is it when organizational structure may be a barrier to change?
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Over-determination
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Five ways leaders can use to reduce and manage resistance to change?
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Education/comm
Participation/involvement Facilitation/support Negotiation/agreement Coercion |
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What do leaders reduce by actively involving those affected by change?
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Resistance
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What resistance to change method is being employed when leaders introduce change as gradually as possible?
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Facilitation/support
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What resistance to change method is being employed when leaders offer incentives?
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Negotiation/agreement
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What resistance to change method is being employed when leaders use force?
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Coercion
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What resistance to change method is being employed when should be used last?
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Coercion
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What does coercion compliance require when used as a resistance to change method?
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Constant leadership oversight to ensure it remains in effect
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What two forces must a change agent analyze when considering maintaining the status quo?
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Restraining forces
Driving forces |
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How can leaders improve the chances of success when attending to the change itself?
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Break the change in sequential steps
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What is an essential element of unfreezing which will improve the chances of success?
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Careful planning
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What step of the three-stage change process ensures when the plan unfolds and provides support as needed?
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Changing
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If the changing is going well, what can a leader do?
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Go back to unfreezing
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What is the final stage of the three-step change process?
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Refreezing
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Why is refreezing necessary?
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People will revert to their old ways
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