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11 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Who will you communicate with |
-Service users -Other healthcare providers -Colleagues -Members of the public -Staff of EOC -Other professional services |
There are 6 why is communication important |
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Why is communication important? |
Improper communication can case catastrophic effects of a situation. |
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Forms of communication? |
-Verbal -Body language -Written -Electric, emails, online patient records -Radio -Telephone |
There are 6 |
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Basic communication model? |
Sender - Message - Receiver |
Old |
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Modified communication model? |
Sender - Message - Receiver- Understanding- Feedback |
New |
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What are the areas of verbal communication? |
-Language and vocabulary -Paralinguistics |
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Clear verbal communication? |
-Limited information at a time -Simple wording -Speak clear and short -Check they understand -Think before you speak to make sure it will be understood correctly -Simply info, similar sounding words can have different meanings |
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Non-verbal communication |
-Eye contact -Facial expressions -Gestures and postures -Personal space and touch |
There are 4 |
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What is crucial in non-verbal communication and why? |
Eye contact because it allows them to feel listened to. You can also nod at them as they speak |
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Why is observing their body language important? |
It allows you to adapt the method of communication to what suits them or a change in topic |
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Written communication needs to be? And why? |
Neat, readable, short and follow a structure. This helps reduce the possibility of error |
There are 4 |
