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23 Cards in this Set
- Front
- Back
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Project Communications Mgmt |
includes processes required to ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, mgmt, control, monitoring, and the ultimate disposition of project information. |
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Plan Communications Mgmt process |
develops the appropriate approach and plan for project communications based on stakeholder's information needs and requirements, and available org assets. |
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Dimensions of communication to consider |
1. Internal (within project)/external (customers) 2. Formal (reports, etc.)/Informal (memos, etc.) 3. Vertical (up and down org)/horizontal (peers) 4. Official (newsletters)/Unofficial (water cooler talk) 5. Verbal (diction and tone)/nonverbal (body lang) |
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Plan Comm. Mgmt process inputs and corresponding processes FROM: |
1. PM Plan [Develop PM Plan] 2. Stakeholder Register [ID Stakeholders] 3 & 4. OPA's & EEF's [Ent/Org] |
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Considerations for communication of information |
1. Who needs what info, and who is authorized to access it. 2. When they will need the info 3. Where the info will be stored 4. What format the info will be stored in 5. How info can be retrieved 6. Whether time-zone, language, & cross-cultural considerations need to be taken into account. |
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Plan Comm. Mgmt process T&T's |
1. Comm. Req. Analysis 2. Comm. Tech. 3. Comm. Models 4. Comm. Methods 5. Meetings |
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Formula for potential comm. channels |
n(n -1)/2 I.E. Project with 10 Stakeholders 10(10 - 1)/2 = 45 |
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Sources of info. typically used to ID and define project comm. req. |
1. Org Charts 2. Project Org. & Stakeholder Responsibility Relationships. 3. Disciplines, Departments, and Specialties involved in the Project. 4. Logistics of # of people & at what locations. 5 & 6. Internal & External Info Needs 7. Stakeholder Info and Comm Req. from within Stakeholder Register |
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Factors that can affect the choice of info tech. |
1. Urgency 2. Availability of tech 3. Ease of Use 4. Project Environment 5. Confidentiality |
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Broad Classification of Comm. Methods |
1. Interactive Comm. 2. Push Comm. 3. Pull Comm. |
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Plan Comm. Mgmt process outputs and corresponding processes TO: |
1. Comm. Mgmt Plan [Develop PM Plan] 2. Project Doc. Updates |
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Comm. Mgmt Plan contains |
1. Stakeholder Comm. Req. 2. Info to be communicated (lang, format, content, & level of detail) 3. Reason for distribution of info. 4. Time frame and frequency of distribution of req. info. and receipt of acknowledgement if applicable 5. Person responsible for comm. the info and authorizing release of confidential info. 6. Who will receive the info 7. Methods and Tech. 8. Resources allocated for comm. activities 9. Escalation processes 10. Method for updating and refining Comm. Mgmt Plan 11. Glossary 12. Flow Charts of info 13. Comm. constraints |
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Plan Comm. Mgmt. process Data Flow Diagram |
a |
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Manage Comm. process |
creates, collects, distributes, stores, retrieves, and the ultimate disposition of project information IAW Comm. Mgmt Plan. |
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Manage Comm. process inputs and corresponding processes FROM: |
1. Comm. Mgmt Plan [Plan Comm. Mgmt] 2. Work Performance Reports [M&C Project Work] 3 & 4. OPA's & EEF's [Ent/Org] |
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Manage Comm. process seeks to |
ensure that the info being comm. to project stakeholders has been appropriately generated, as well as received and understood. |
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Manage Comm. process T&T's |
1. Comm. Tech 2. Comm. Models 3. Comm. Methods 4. Info. Mgmt Systems 5. Performance Reporting |
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Manage Comm. process outputs and corresponding processes TO: |
1. Project Comm. [Control Comm.] 2. PM Plan Updates [Develop PM Plan] 3. Project Doc Updates 4. OPA Updates [Ent/Org] |
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Potential OPA Updates from Manage Comm. process |
1. Stakeholder Notificaitons 2 - 4. Project Reports, presentations, & records 5. Feedback from Stakeholders 6. L.L. Doc. |
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Manage Comm. process Data Flow Diagram |
a |
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Project Doc Updates from the Plan Comm. Mgmt process |
1. Project Schedule 2. Stakeholder Register |
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Description of interactions that occur between the Project Comm. Mgmt processes and processes from other knowledge areas. |
1. Plan Comm. Mgmt process contributes to Dev. PM Plan process 2. Changes ID'd during Control Comm. process are processes within the PICC process. 3. Performance Data gathered during D&M Project Work process is used during the Control Comm. process 4. Info about how to meet stakeholder needs and expectations flows from the Manage Stakeholder Engagement process in the form of an issue log into the Control Comm. process |
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Project Communications from Manage Comm. process and WP Data from D&M Project Work process can extract pertinent info and relay it as WP Info to M&C Project Work in what four formats? |
1. Tables 2. Spreadsheets 3. Presentations. 4. Charts |
