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44 Cards in this Set
- Front
- Back
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How many custom fields can be created on an object in an unlimited edition? (a) 200, (b) Unlimited fields, (c) 500, or (d) 100?
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Answer: C - 500
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Which of the following is not controlled by the page layout? (a) rollup summary, (b) how detail and edit pages are organized, (c) controlling which fields, related lists, and custom links users see, (d) field properties like visible, read-only and required, (e) page section customizations?
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ANSWER: A - Rollup Summary
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How may profiles can load in a single list view with enhanced profile management enabled? (a) 1000, (b) 500, (c) 200, (d) 300
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ANSWER: C - 200
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What is a basic consideration when changing the record owner? (a) the new owner at least has "read" permission on the object, (b) the new owner has at least "read/write/transfer permission on the object, (c) the new owner has at least "read/write" permission on the object?
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ANSWER - A --the new owner has at least "read" permission on the object.
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Which of the following is true about page layouts? (a) control the layout and organization of detail and edit pages, (b) control which fields, related lists, and custom links users see, on detail and edit pages only, (c) control which standard and custom buttons display on detail pages and related lists, (d) determine whether fields are visible, read only, or required, on detail and edit pages only, (e) all of the above.
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ANSWER - E - All of the above
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What can users do when chatter feed tracking is enabled for dashboards (2 choices)? (a) follow posts and comments for a dashboard, (b) auto-follow dashboards created by the user, (c) follow posts and comments for the dashboard source reports, (d) follow files and links for a dashboard?
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Answer: (A) follow posts and comments for a dashboard, and (D) follow files and links for a dashboard
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What type of report cannot be used to run a dashboard report? (a) tabular, (b) matrix, (c) summary, (d) none of the above
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ANSWER: A - Tabular
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When are data validation rules enforced? (a) upon saving a record, (b) upon opening the record, (c) upon closing the record, (d) upon editing a field?
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Answer: A - upon saving a record
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What is not found on a company profile? (a) profiles, (b) licenses, (c) language, locale, and time zone, (d) manage currencies, (e) storage and used space, (f) fiscal years
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Answer: a - profiles
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Where do you use folders in Salesforce CRM (2 choices)? (a) email templates, (b) accounts and contacts, (c) documents and contents, (d) reports and dashboards
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Answer: (a) email templates and (d) reports and dashboards
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A company is implementing Salesforce Service Cloud. The sys admin is done customizing the highlights panels for all objects; creating an app for the service cloud console and assigning it to the "call center rep" user profile; setting up interaction logs and assigning them to the same profile and setting up a CTI adaptor. She also create 5 new user accounts and assigned them all with the "call center rep" user profile. Upon testing, four of the users are able to use the service cloud console but one fails. What restricts the other user from logging into the service cloud console? (a) the affected user is assigned a salesforce platform user license, (b) a service cloud user feature license is not assigned to the affected user (c) the affected user is assigned a marketing user feature license (d) the user is in accessibility mode.
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Answer: B-a service cloud user feature license is not assigned to the affected user
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Which counts against file storage in Salesforce CRM? (a) user profiles, photos, and chatter files, (b) files in attachments, the documents tab and the files tab, (c) google docs, feed posts, and tracked changes, and quotes.
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Answer: B - files in attachments, the documents tab and files tab
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Which is a capability of email-to-case (3 choices)? (a) all customer email replies, including attachments, related to a case are automatically associated with the case, (b) a closed case can be reopened by including the text reopen in the subject line of an email related to a case (c) case reports measure both inbound and outbound email to determine the total number of emails exchanged before an issue is resolved (d) assignment rules, escalation rules, work flow rules, and auto-response rules are triggered when a case is created via email-to-case (e) administrators can configure settings so that contents of an email can be mapped to custom case fields
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Answers: A, C, D
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Which are true about storage allocation in Salesforce CRM (3 choices)? (a) active or archived products, price books, price book entries, and assets do not count against storage. (b) person accounts count against both account and contact storage because the API considers each person account to consist of one account as well as one contact. (c) archived activities count against storage (d) some deleted items still counts against storage.
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Answers: A, B, and C
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Which is true about field dependencies? (a) deleting the dependency removes the logic that defines how the values of the pick list depend on the controlling field and resets the values of the dependent field in affected records, (b) all standard and custom fields can be controlling fields, (c) some standard fields can be used as dependent fields, (d) a multi-select pick list can be a dependent field.
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Answer: D - a multi-select pick list can be a dependent field.
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What capabilities does a system administrator have for tasks (2 choices)? (a) sharing rules can be used to restrict access to tasks, (b) field visibility can be restricted using FLS (field level security), (c) record types can be created for tasks, (d) tasks can have multi day events and all day events
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Answers: B and C
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What is parallel approval routing? (a) when you can mass assign your locked records to users in your same role, (b) the ability to send approval requests to yourself multiple times, so you can approve a record, (c) the ability to take back approval requests once you have sent them, (d) the ability to send approval requests to multiple approvers in a single step.
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Answer: D
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Formatting of reports is maintained when it is exported via printable view? True or False.
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Answer: True
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A sys admin created a custom object and built a relationship between it and accounts with the later as the master object. If he recently enabled a person account in the same org, which extra step needs to be done first before he can see that object in person's account's related list? (a) add it in the person account page layout (b) you can not build a relationship between person account and a custom object (c) remove it from business account page layout then add it to person account page layout (d) build a new relationship between person account and that object then add it to person account page layout.
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Answer: A
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Permissions are organized by assigned apps, object and tabs, app permissions, apex class access, visual force page access, system permissions, desktop client access, login hours, login ip ranges, and service providers. A user complains that he is denied access to http://na1.visual.force.com/apex/myhome. He claims he should have access to it. Where will you go to edit the user's profile and grant him access to the above url? (a) visualforce page access, (b) login hours, (c) login ip ranges, or (d) system permissions
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Answer: A
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Which objects use folders? (a) reports, (b) dashboards, (c) documents, or (d) emails (3 choices)
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Answer: A, B, and C
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Which is true about all day and multi-day events? (a) an all day event can be part of a multi-day event, (b) there is no multi-day event in salesforce, (c) a multi-day event is a recurring event including an occurrence less than 24 hours long (d) you can create a recurring all day event but not a recurring multi-day event, or (e) when you set an all day event to recur you come up with a multi-day event
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Answer: D
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It is possible to share a custom object record manually. True or False?
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Answer: True
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Which statements are true about fiscal year settings in salesforce? (a) standard fiscal years can start on the first day of any month, (b) when you enable custom fiscal year, a default custom fiscal year template will be assigned to your organization, or (c) when you change the fiscal year start month of a standard fiscal year, you come up with a custom fiscal year.
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Answer: A
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On which of these areas are data validation rules enforced but no feedback is given to users? (a) salesforce mobile, (b) record merger, (c) self service portal, (d) lead convert, (e) web-to-case.
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Answer: E
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Though multiple campaigns can be influential, you can only designate one campaign as the primary campaign source on the opportunity. True or False.
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Answer: True
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Which are custom profiles? (a) global administrator, (b) standard user, (c) solution manager, (d) marketeer user. (2 choices)
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Answer: A and D
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SFDC archives older activities according to which of the following conditions: Select all that apply (a) closed events, (b) events with an end date greater than 365 days old, (c) open tasks with a due date greater than 365 days old, (d) closed tasks without a due date that were created more than 365 days ago, (e) closed tasks with a due date greater than 365 days old
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Answer: B, D, and E
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An opportunity record, created with a close date of July 30, meets the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria? (a) the time-dependent action is automatically removed from the queue. (b) the time dependent action will execute on July 2 (c) the time-dependent action is put on hold (d) the time-dependent action will execute on July 30.
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Answer: A
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All of the following are default account record types with client management except: (a)person account default (b) account tab default (c) partner account default (d) business account default
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Answer: B
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Once a field is hidden from a profile using "field level security", a user associated to that profile can see the field using the following: (a)list views, (b)reports, (c)search, (d) none of the above, the user cannot see the field at all
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Answer: D
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If you delete an email from a case and then delete the case, you will not be able to retrieve the deleted email from the recycle bin. True or False?
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Answer: True
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Which of the following feature allows you to send an email when an opportunity reaches a threshold value? (a)big ticket email, (b)big deal alert, (c)validation rule, (d)opportunity alert
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Answer: B-Big deal alert
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How do you descrive the capabilities of a role? (a)users at any given role can view, edit, and report on all data owned by or shared with users below them in the hierarchy, even if your organizations sharing model for an object specifies otherwise, (b)if the grant access using hierarchies option is disabled for a standard or a custom object, only the record owner and users granted access by the organization-wide defaults receive access to the object's records, (c) roles can control the level of visibility that users have into your organization's data.
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Answer: C - Roles can control the level of visibility that users have into your organization's dataaaaaaaaa
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Which can be accessed by a chatter free user? Select all that apply. (a)content, (b)people, (c)groups, (d)files, (e)profiles, (f)leads
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Answer: B, C, D, and E
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What are required when creating a new custom object tab? (2 choices) (a)visibility to at least user profile, (b)a splash page, (c)a standard or custom tab style, (d)a custom or standard object that has no tab yet.
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Answer: C and D
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Which of the following events are allowed while writing a trigger on feeds item and feed comment object? (a)insert, delete, (b)insert, update, (c)insert, update, delete, (d) insert, undelete, or (e) update, undelete
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Answer: A
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Is identity confirmation necessary if a user's IP address is known and browser cookie exists? Yes or No
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Answer: No
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Adding an email from Microsoft Outlook using Salesforce Outlook edition is an example of what type of usage? API or UI
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Answer: API
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Which data can by synced using the new Salesforce for Outlook? (3 choices) (a)tasks, (b)custom objects, (c)events,(d)contacts,(e)leads
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Answer: A, C, and D
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Who can select the "sharing" button on Account and Opportunity records? (a)the record owner, a user above the record owner, and the system admin (b)the record owner, system admin, and a user shared to the record, (c) the record owner, a user shared to the record, and any user above the record owner in the role hierarchy, (d)the record owner and system admin
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Answer: A
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Choose the correct statements about roles and role hierarchy. (2 choices) (a)it is always necessary to create individual roles for each title at your company, rather than define a hierarchy of roles to control access of information entered by users in lower level roles. (b)every user must be assigned to a role, or their data will not display in opportunity reports, forecast roll-ups, and other displays based on roles, (c) when an account owner is not assigned a role, the sharing access for related contacts is read/write, provided the organization-wide default for contacts is not controlled by parent, (d)to simplify user management in organizations with large numbers of users, you can enable delegated administrators. Delegated administrators are automatically assigned a cloned system admin profile giving them virtually all privileges of a system admin over the entire organization.
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Answer: B and C
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You can map a custom lead field to only one of the following objects at a single instance (select all that apply) (a)cases, (b)opportunities, (c)account, (d) contacts
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Answer: B, C, and D
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Account team is a set of users that normally work together on ??? (a)contacts, (b)accounts, (c)cases, (d)leads, or (e)opportunities
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Answer: B
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