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36 Cards in this Set
- Front
- Back
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Shoot! The system does not boot up! What do you do first? Check the..... drum roll please
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Obvious!
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When and why would the system automatically boot into safe mode?
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It boots into safe mode when the attempt to boot the machine prior to the most recent boot failed. It boots into safe mode assuming that the user would want to rectify the problem in safe mode.
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What is ntldr and ntdetect,com files?
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It is the boot files of windows xp
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How do you repair a computer with missing ntdlr files?
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You need to boot from the windows installation cd and select repair computer. Copy the following files to the root directory of the primary drive: i386/ntldr i386/ntdetect.com
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What file points to the windows operating system?
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The boot.ini file. If it is not pointing to the right place your operating system will not install.
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How do you repair missing boot files on a windows 7 or windows vista machine?
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You insert the installation cd and select repair your computer.
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What are the three reasons for hardware devices not showing up in an operating system.
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It has been phisically damaged (esd, water attack)
incorrect or corrupt device drivers The device is disabled in device manager |
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What is the main cause of a missing gui?
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A bad video driver.
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How can you diagnose a bad video driver
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boot into safe mode. Safe mode users settings that are universally comaptible so a gui will load.
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Can a regisrty be the cause of a missing gui?
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Yes, the files can become corrupt.
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When a there is an error on the machine, a code is typically displayed, what should you do with that code.
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You should research it on the internet in order to hopefully find a solution to the problem.
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What type of shutdown occurs when there is an error in the system?
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Improper
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What is disc write caching?
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It is a pending area of a cache that writes to a disc while the hdd is busy.
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What happens when an improper shutdown occurs while there is still pending data in the disc write cache?
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Files can be corrupted and it can damage restore points
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Why should you shut a pc down with the shut down button in windows?
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Becouse the shutdown button notifies all internal components that it is shutting down before power is lost. Again, an improper shutdown will affect the disc write cache.
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Could a buggy software application cause spontaneus shutdownds? if so ? why or why not?
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yes becouse the software could be trying to accsess ram that other software is usingin the same space.
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What is a dll and what does it stand for?
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dll stands for dynamic link library. It is microsofts implimentation of shared files. Dynamic files can be modified and static files can not.
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What are the possible causes of missing dll's?
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-A program was installed and it removed a dll file from your machine.
-A new program was installed and it replaced the existing dll file A bad installation occured and it corrupted the dll file A dickback deleted it A bad hardrive corruped the DLL. |
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What two types of dlls are there?
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System dll's and application dll's
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What can you do to troubleshoot an application dll?
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You can repair the installation with the application installer.
You could unisntall the application then reinstall You could restore the system to a prior restore point. |
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What can you do to troubleshoot a system dll file?
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Restore to a restore point or use the command prompt and run sfc /scannow which will scan all files and replace incorrect versions of files with the correct ones.
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How do you verify that an application shortcut is not functioning properly?
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Locate the .exe file in computer and run the application through that. If it works then you know you have an issue with the shortcut.
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How do you resolve a shortcut issue on an application?
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You must go into the application properties and edit the path in short-cut. (ask iver about variables.)
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How do you disable a service that you suspect is causing problems?
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in msconfig in the command prompt.
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An application is taking aeons to shut down, why would you not want to use task manager to end the task so quickly?
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Becouse the processor is in the process of shutting down the application correctly.
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Describe the boot process of a PC
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Power is supplied and post is innitiated. The boot files of the os along with drivers are loaded then the os loads.
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Describe post and the process of post
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POST power on self test power is supplied to the processor which uses an address to load the bios. The bios includes routines that check and initialize hardware the cmos settings then configure the system according to how the user configured it.
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What happens in the boot process after POST?
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The bios passes control to the boot loader program to boot off of the device configured in the cmos. the mbr then loads the os.
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What is the vbr?
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Volume boot record. It is the first sector of a partition that defines the location of the boot loader code within the partition.
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What is the boot loader program in windows xp referred to as?
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NTLDR
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what is the boot loader program in windows 7 known as?
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Bootmgr
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What does the boot loader program on the first sector of a partition load first?
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The registry files and device drivers
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Which utility can be used to view when a service was stopped as well as any error messages generated by the service?
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event viewer
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Scenario: What do you do if user account control is preventing users from being able to access a certain application.
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Alter the program settings oin properties to run as administrator.
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Which windows 7 utility would you use to configure a program to not start up automaticly? System configuration or msconfig
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edfewfwe
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Scenario: you are troubleshooting a pc and the screen flashes an error messages and then restarts before you can read it. What do you do?
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Disable the automatic restart feature. This is specific to each motherboard.
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