* Course 15, Set B - Pt1

Front 1

Chapter 7: Change Management -

Name the 3 elements of adaptability

Back 1

Cognitive Flexibility, Emotional Flexibility, Dispositional Flexibility

Front 2

List 3 adaptability skills you can improve to develop flexibility.

Back 2

Cognitive Development, Emotional Development, Dispositional Development

Front 3

a leader who displays ____ ____ operates from a place of optimism grounded in realism and openness. they acknowledge bad situations while imaging a better future, at the same time..

Back 3

Dispositional Flexibility

Front 4

_________ - key players and stake holders who actually undergo the change, the ones most affected by the new policies, procedures, etc.

Back 4

Change Target

Front 5

_______ - initiate change because they have the power to determine why, when, and how changes occur.

Back 5

Change Sponsor

Front 6

______ - are responsible for implementing change by the change sponsor

Back 6

Change Agent

Front 7

name the 2 change cycles

Back 7

Directive Change Cycle & Participative Change Cycle

Front 8

Chapter 7: Change Management

name the phases of organizational change.

Back 8

Unfreezing

Changing

Refreezing

Front 9

Chapter 7: Change Management

_____ - changes in this are more difficult to make because this level is characterized by strong positive or negative emotions.

Back 9

Attitude

Front 10

_____ - this change is generally the easiest change to bring about. Change at this level occurs after acquiring new information

Back 10

Knowledge

Front 11

_____ - changing this is more challenging than change at the previous levels because people don't like to change the way they do things.

Back 11

Individual Behavior

Front 12

_____ - this change is the hardest level of change especially if you have to change customs and traditions that have been around for many years.

Back 12

Group Behavior

Front 13

5 types reactions to change.

Back 13

Innovators,

Early Adapters,

Early Majority,

Late Majority,

Laggards

Front 14

TSgt Perez, a senior analyst for an intelligence Squadron was recently informed that his team will deploy as convoy operators. Upon receiving the news, TSgt Perez first planned how to tell his team and then after gathering everyone for the announcement and implementation, he said, "We have been tasked to deploy as convoy operators. Although this is not in our job description, it is a critical need that must be filled to support the war effort. We will receive all required training to be successful. I will not allow this tasking to affect our current duties." After answering several questions, Perez encouraged his team members to see him if they had any additional concerns.

TSgt Perez’s ___________________ will MOST LIKELY result in ____________ to mission effectiveness.

a. Ineffective use of the Directive Change Cycle; a decrease

b. Effective use of the Participative Change Cycle; an increase

c. Ineffective use of the Changing Phase; a decrease

d. d. Effective use of the Unfreezing Phase; an increase

Back 14

d. This answer is CORRECT. TSgt Perez used the Unfreezing Phase of Change Management, which according to that lesson there are three phases of change: unfreezing, changing, and refreezing. During the Unfreezing (phase 1) the first step is to recognize the need for change (was recently informed), next create a felt need for the change, that is sell the importance of the change (planned how to tell his team), then deal with resistance to change by developing a plan to calm fears, to put them at ease by informing them how their new responsibilities can positively influence change (After answering several questions), and talk with personnel directly affected by the changes (gathering everyone for the announcement and implementation). All of this will increase the likelihood of a successful change.

Front 15

____ _____ is the strategic, never-ending, incremental refinement of the way you perform tasks.

Back 15

continuous improvement

Front 16

What usually last a week and applies a series of problem solving steps to determine the root causes of problems, eliminate waste, set improvement targets, and establish clear performance measures to reach desired effects?

Back 16

rapid improvement events (RIE)