Strand Based Business Case Study

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Tyler Harris holds the position of General Manager at Tolko Athabasca (TA) a division of Tolko Industries. TA is an engineered wood products facility primarily producing Oriented Strand Board (OSB) located in Slave Lake, Alberta. TA is the crown jewel in Tolko’s Strand Based Business (SBB). TA is one of the most technologically advanced engineered wood product facilities in the world and serves customers on a global scale, which makes the General Manager role at TA rewarding, yet very challenging.
The primary stakeholder that TA serves would be their customers. Tyler drives a culture of safety, quality and operational performance with a strong emphasis on employee engagement in mind. TA’s social and ethical responsibilities are numerous.
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Tyler and his management team meet regularly with corporate procurement to review and negotiate the terms of raw material contracts. The Tolko Sales team holds weekly meetings where Tyler and his team meet and discuss sales strategies, customer claims, and complaints, as well as news on what Tolko's competitors are doing and what the sales forecasts and markets are looking like for short term and the long term. Tyler and his team can review this information and adjust the operating plan, or take corrective action.
The American Panel Association (APA) is the accrediting agency that allows TA to produce OSB and sell it in the North American market. Tyler is ultimately responsible for the Quality of TA's products and therefore is the signing authority on quality and must be made aware of regulatory changes in OSB grading and ensure that changes are implemented within the timelines and expectations of the APA.
TA’s involvement in the community is something that Tyler takes very serious in his role. Tyler is an active Tolko representative in the Slave Lake Chamber of Commerce. TA was the Slave Lake employer of the year and the Tyler accepted this role on behalf of the company. Tyler takes pride in the various local charities that TA donates to, and seems to excel in the figurehead role representing

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