The hospitality industry is one of the largest global industries and employers. The industry has outpaced other industries showing continued growth and is projected to continue doing so in the future. The industry’s global economic contribution in 2016 was $7.6 trillion dollars and has relished solid growth every year as international arrivals of tourists increased to 1.19 billion in 2015 (statista, 2018). The hospitality industry can be broken down into many segments, but I think these four are the most accurate: food and beverage, travel and tourism, accommodations, and recreation. The food and beverage industry is the largest segment of the hospitality industry as it is responsible for preparing meals, snacks, and beverages and estimated
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The tourism segment refers to traveling to accommodate leisure activities. The accommodations segment refers to any place that you stop to sleep, which could be a hotel, bed and breakfast, campground, etc. The recreation segment refers to any leisure activity people do to invigorate their body and mind like working out at a fitness center, watching a movie, or visiting a museum. At this point, let’s take a look at what makes the unique hospitality industry characteristics.
The hospitality industry has plenty of unique characteristics because the majority of the industry relies on service as opposed to most industries that are rely upon merchandise sales. The industry incorporates nearly any business that relies on customer satisfaction and attempts to meet leisurely needs rather than provide services or products to meet rudimentary ones. Return on invest or revenue is produced by providing an amenity like …show more content…
Those that are able to instill additional value to their service and consistently not only meet, but exceed the expectations of their guests will be the ones to gain a decisive competitive advantage over their competition and continue to thrive. It must also be remembered that additional value does not always have to be real as it can be perceived as well and each guest determine what is of value to them. The following basic principles provide the bedrock for additional value. It all starts with a first impression and providing each guest with a warm welcome can go a long way to starting off on the right foot. You never get a second chance to make a first impression so it is very important to courteously acknowledge each guest and even though they may not acknowledge your simple gesture, they will surely remember it. The keystone to exceptional customer service is honest communication. The guest will appreciate an employee that is being genuine and takes care of their needs attentively. A modest gesture that has been proven to be effective is calling the guest by name when possible which is a quick, easy way to enhance their overall experience. Exceptional customer service also requires knowledge of the services offered such as the menu, food characteristics, room layouts, restaurant hours, etc. It is very
The tourism segment refers to traveling to accommodate leisure activities. The accommodations segment refers to any place that you stop to sleep, which could be a hotel, bed and breakfast, campground, etc. The recreation segment refers to any leisure activity people do to invigorate their body and mind like working out at a fitness center, watching a movie, or visiting a museum. At this point, let’s take a look at what makes the unique hospitality industry characteristics.
The hospitality industry has plenty of unique characteristics because the majority of the industry relies on service as opposed to most industries that are rely upon merchandise sales. The industry incorporates nearly any business that relies on customer satisfaction and attempts to meet leisurely needs rather than provide services or products to meet rudimentary ones. Return on invest or revenue is produced by providing an amenity like …show more content…
Those that are able to instill additional value to their service and consistently not only meet, but exceed the expectations of their guests will be the ones to gain a decisive competitive advantage over their competition and continue to thrive. It must also be remembered that additional value does not always have to be real as it can be perceived as well and each guest determine what is of value to them. The following basic principles provide the bedrock for additional value. It all starts with a first impression and providing each guest with a warm welcome can go a long way to starting off on the right foot. You never get a second chance to make a first impression so it is very important to courteously acknowledge each guest and even though they may not acknowledge your simple gesture, they will surely remember it. The keystone to exceptional customer service is honest communication. The guest will appreciate an employee that is being genuine and takes care of their needs attentively. A modest gesture that has been proven to be effective is calling the guest by name when possible which is a quick, easy way to enhance their overall experience. Exceptional customer service also requires knowledge of the services offered such as the menu, food characteristics, room layouts, restaurant hours, etc. It is very