Sutter Health Case Study

Introduction Sutter Health is a non-profit network, which comprises of community-based health care providers based in Northern Carolina. Sutter Health introduced an interface, which was targeting to improve revenue collection of the facilities from the self pay patient. Sutter Health recognized that conventional payment processing system had had shortcomings with limited access to correct information by the account representatives, unproductive performance measures and disjointed centers of service prerequisite. The program of Sutter health created a system, which consisted of solutions geared towards conquering these drawbacks. It is for this reason that this study will be discussing key problems and issues faced by Sutter Health, solutions employed by Sutter Health, accounting practices used by Sutter …show more content…
This implies that the patient services staff (PFS) is supposed to have complete and correct information regarding the patient (Souza & McCarty, 2007). However, according to Sutter Health, this posed a challenge for customary payment system where a large amount of the client payment information was processed in the back end. The system also needed that the PFS staff should ask for money from self pay clients even though the PFS were not familiar with this condition under the customary system. This was because the PFS had to wait until the back end section had processed client information and offered a breakdown of the patient payment details (Souza & McCarty, 2007). This became a dreary duty for a hospital accounting department and for the patients who were forced to wait for a long period of time prior to obtaining services. Hence, the ineffectiveness of the customary payment system did not only result in low revenue collections, but also in low quality