Summary: The Surveillance Of Consumers

Decent Essays
Finally, the surveillance of consumers by retail anthropologists is beneficial and ethical because it creates the better experience for customers. By understanding where customers are spending most of their time in the store, the employees will organize the location better in order to optimize the shop ability. Based on the data, the store can identify where the consumers are spending the most time in the place. The data also shows which products are the best-sellers, and then the products will be the store’s targets that the company needs to focus on. For example, “[…] if you can sell someone a pair of pants you must also be able to sell that person a belt, or a pair of socks [..] (Gladwell 98). Therefore, more advertisement and flyers with

Related Documents

  • Improved Essays

    Human beings, often respond in a positive, negative, or in a nonchalant manner when confronted by another individual. The type of response that is verbalized is dependent on how passionate the person is about the topic that has been declared, especially when it concerns a chosen profession. Individuals often obtain employment due to certain needs, such as to provide for family members, as oppose to wants. Paco Underhill, a retail anthropologist, is one individual who chose his profession and though Underhill is a man of many talents, may be considered to be a voyeur, by individuals such as Hillary Chatswin. In the article, “The Science of Shopping”, Gladwell uses dialogue, claims made by Underhill’s acquaintances, and references, so that the…

    • 940 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    The Supermarket “Prime Real Estate” describes how Marion Nestle is explaining to her readers how supermarkets and grocery stores all around the world manipulate shoppers into impulse buying items that are not necessary needs. In her essay “The Supermarket: Prime Real Estate,” she shows how much research has been done to have stores design to the correct layout so their customers spend more money than they intended. Also, it describes how researchers have conducted studies to prove that the placement of items (typically junk food) in the store, will sell more if put in a designated area where people will be able to notice it them, or walk right by it. Although, Nestle mentions the responsibility of customers to shop healthy, the author argues…

    • 874 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Market Mavens play a pivotal role on how stores present advertisements and products due to the fact Market Mavens will examine them more thoroughly than the average consumer. Market Mavens keep our shopping experience honest by questioning the strategies of businesses. Also, in “The Science of Shopping,” Gladwell talks about different strategies stores are using to predict the preferences of consumers. By asking customers a series of questions, stores can predict what brands they utilize. This process is commonly known as typing.…

    • 779 Words
    • 4 Pages
    Improved Essays
  • Decent Essays

    Consumerism In Feed

    • 55 Words
    • 1 Pages

    Consumerism is effectively commented upon in M.T. Anderson’s novel, Feed. The author uses grotesque lesions that appear on people’s bodies and intrusive advertisements via devices implanted in their brains to comment on the pervasiveness of consumerism in our world today. The Feed in one huge source of technology that is implanted in the human's head.…

    • 55 Words
    • 1 Pages
    Decent Essays
  • Improved Essays

    A Consumers Republic talks about mass suburbia with readings about the social and economic status that came with living in the suburbs. The chapter also speaks of keeping people of a certain economic or social class together in the late 1950s, while making sure not to let others in who could disrupt the white suburbia. Two major cities, Atlanta, Georgia and Compton, Los Angeles, were cities that both experienced “ White Flight” and the effects following soon after. In the 1950s, Compton was a white middle class inner city, and almost thirty years later the city was over run by drugs and controlled by many dangerous gangs.…

    • 1475 Words
    • 6 Pages
    Improved Essays
  • Improved Essays

    Consumerism In Society

    • 1025 Words
    • 4 Pages

    Today, when we open our mailbox the first thing that comes to our view is 50% off in some store or next visa or “0% APR till end of 2018” and many Americans consider these ideas, because the second refinanced mortgage payment is due soon. The total amount Americans spend each year amounts to nearly two-thirds of the nation’s $14 trillion gross domestic product (“Consumerism”). Today’s people are swiping away their values and culture all in the pursuit of what American history found upon: consumerism. Society puts pressure on us to keep up with the latest trends in the market; having the biggest car, buying the next mansion in town, and having babies.…

    • 1025 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    The marketing strategies primary role is to get a consumer to adopt elevated consumption of a product for the purpose of improving a firm 's revenue and profit maximization (Ferrell & Hartline, 2005). Other than just an act of randomly placing advertisements for consumers to read and see, marketing strategies go far beyond this point giving a strategic presentation of a product mix that will appeal to the target groups. For this part, an explicit discussion of the market research strategies that are highlighted in the documentaries “The Persuaders” is presented. This portion will further discuss the on the ethicality of this strategies and if they can be applicable in today 's market in 2015. In this documentary, the highlights on evident…

    • 855 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Tesco Executive Summary

    • 800 Words
    • 4 Pages

    A case usually reported by media is the virtual shopping market promoted in Korea. Customers in Korea only need to use their phones to scan the virtual shopping market screen on the advertisement wall underground in subways, then Yougou would deliver goods to customers' houses. Some analyzes believe that the so-called "mega data business" by Yougou is just wasting investment and time without any practical significance, and it could absolutely not help Yougou increase incomes and profits rapidly. Some analyzes point out that when Yougou was focusing on using data base to classify comsumers in different groups and promote specialized sales, it ignored the most straight time period in retail industry: large-scale discount activities, which is the most effective business action to attract customers' attention and stimulate spending. In other words, some analyzes believe that the so-called "business innovation" taken by Yougou is too much, which, on the contrary, outweighs the…

    • 800 Words
    • 4 Pages
    Improved Essays
  • Superior Essays

    James Hall Professor Elizabeth Harris & April Carlisle Shopper Marketing 490 October 29th, 2014 Inside the Mind of a Shopper: A look into Peapod In the book Inside the Mind of Shopper: The Science of Retailing, Doctor Herb Sorensen answers the question “What do you really do when you shop?” Dr. Sorenson stresses that retailers are “leaving” millions in sales by simply not watching and understanding the customer’s behaviors. Dr. Herb Sorensen has some important takeaways from his research that expose the truth about the retail shopper and reject old myths about shopper marketing that lead retailers to miss big revenue opportunities Dr. Sorensen’s book mostly focuses on shopper marketing within large and small supermarkets, in that he uses…

    • 1537 Words
    • 7 Pages
    Superior Essays
  • Improved Essays

    Supermarket, a large form of the traditional grocery store, which is considered the best place to spend money on food are likely to have an adverse effect on customer’s health according to researchers. In the article “The Supermarket: Prime Real Estate,” Marion Nestle discusses how supermarkets design and control their features to make influences on shopping behaviors in order to gain more money from purchasers. Specifically, she argues buyer choices are being manipulated by food companies and the supermarket itself. Since their job is to do business, to sell more products, and to gain more profit, therefore, consumer’s health is not their first priority. As she puts it, “Perhaps, but they do everything to make the choice theirs, not yours.…

    • 886 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Malcolm Gladwell mentions Paco Underhill and his careful examination of the customers from the time they enter the store and different factors associated with the customer’s decision of purchasing the product. Gladwell states, “retailers have to know how shoppers behave in their stores...a women’s product that requires extensive examination should never be placed in a narrow aisle... the shopper invariably and reflexively turns to the right... what Paco likes are facts” (Gladwell 95-96). “The Science” behind the pattern of a store or the advertisement affects the customers and their willingness to purchase; Gladwell analysis Underhill’s concept on “retail anthropology”.…

    • 882 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Everyday there are more and more decisions made at stores to entice consumers to buy their products. Decisions on the design, merchandise and services offered to their customers. The consumers could make the difference between a store succeeding or losing in this highly competitive environment. Paco Underhill is a pioneer in the science of studying the behaviors of consumers in stores. In his book, Why We Buy: The Sciences of Shopping, Underhill reveals the techniques used to encourage people to buy more.…

    • 828 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    The Pattern of Shopping Paco Underhill is one of the most famous retail anthropologists who helps store managers by using his strategies. In the Science of Shopping, Malcolm Gladwell introduces Paco’s works and his ideas. Paco uses his strategies to help store owners, but Malcolm asks us “Should we be afraid of Paco Underhill?” Since Paco can manipulate people in a shopping mall, invade privacy, and analyze every shoppers’ move through his hidden camera, he could be a dangerous person. However, in my opinion, he isn’t a perilous and dangerous person because he cannot control and threaten customers by using hidden cameras.…

    • 836 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    According to the recent news in Japan, there is a sushi restaurant with conveyor belt. It lays out in an “E” shape, allowing more dinners to be served with a conventional loop arrangement. The restaurant can serve 196 customers, with kitchen staffs no more than 50 and there are no chefs. Everything is automatic, provides everything high quality at low price. The kitchen receives a personal order from a dinner, it is delivered along a high speed lane straight to the table.…

    • 1059 Words
    • 5 Pages
    Improved Essays
  • Superior Essays

    Apple Store Ethnography

    • 1258 Words
    • 6 Pages

    I chose to go to Westfield for my field ship. I looked at five different stores and finally I chose three stores to talk about. They are Hollister, Urban Outfitters and Apple Store. I will be looking at them through different theories. I used sensory ethnography and visual method to understand and evaluate those store.…

    • 1258 Words
    • 6 Pages
    Superior Essays