Starbucks operates in a volatile and highly competitive market. Therefore, to maintain organizational capability, competitive advantage and meet key goals and objectives, it is necessary for Starbucks to attract, retain and engage employees with the KSAs it desires. This can be achieved by using its current Total Rewards model in addition to the two recommendations mentioned: maternity leave and enhanced training …show more content…
However, even with its limitations, "measures matter, both as a guide to management and as a basis of performance management. Therefore, HR professionals must be able to measure how success in total rewards relates to the strategy execution process" (Module 5, n.d).
Metric 1: Absenteeism and Turnover rate (Quantitive) will be used and focusing on voluntary subgroups: new hires, poor performers, high potentials, key positions and high risk employees. In efforts to determine employees satisfaction with the current total rewards is to use turnover metrics Turnover can be costly in respects to both financial and intangible ways. Turnover metrics is important to Starbucks as they invest in their partners through their total rewards …show more content…
Which rewards drive employee engagement?
Metric 3: Benefits Planning (Quantitative) Climate surveys “gathers and analyzes employee feedback to help leadership determine what works and what needs to change” (uSPEQ, 2017). Benefits should not be viewed in cost alone, they should also be viewed in its ability to attract and retain employees. Therefore, benefits should meet employees’ welfare and social objectives (Benefits metrics, 2008).
Justification: By measuring employee satisfaction and utilization of benefits Starbucks is able to ensure their benefits are competitive enough to attract and retain employees. In addition, this helps with cost by being aware of what benefits should be removed. Climate surveys regarding benefits planning “is an increasing body of evidence that measures and improves the effectiveness of reward practices has major potential benefits for employers in our ever‐more knowledge and service‐based economy" (Brown & Reilly, 2009). The survey will identify three core influential HR practices that: increase skills, empower employees and improve motivation, and pay and rewards can impact on all three of these areas.
Collecting data and