Undoubtedly, diversity has played an important role in Marriott’s growth. However, it does become a challenge to organize such a diverse workforce while maintaining high morale. This dilemma is compounded with the attempt to keep employees interested and engaged in their daily tasks.
Careful hiring: According to a recent article in Hotelsnewsnow.com, the President and Managing Director of the Middle East/Africa regions for Marriott International said that the biggest challenge faced by hotels, second to geopolitics, is managing their human capital. With operations predicted to double in the Middle East by 2020, Marriott will need to increase the workforce substantially. Another significant problem is the continuing …show more content…
There is no doubt about how well Marriott values its employees. Their policies and retention rates speak for themselves.
Job satisfaction: This plays a vital role as it encourages a positive atmosphere and keeps employees emotionally connected to their tasks. A positive work environment also allows for employees to be attached, both physically and emotionally, to their jobs which ensure optimum levels of job satisfaction. It is a proven fact that employees who have attachments to their respective companies yield top quality results. Marriott hires from internal resources which give opportunities for employees to grow within the company and hence results in further job satisfaction.
Leadership Styles: There are two common styles of leadership. The first of the two styles is known as transactional leadership; this concept focuses on an exchange of ideas between those in leadership positions (Team Leaders) and those carrying out the operations (Followers). The second is known as transformational leadership. This format focuses on the company profit while also nurturing strong emotional connections between employees. While Marriott seems to follow a transactional leadership, they should try to mix transformational leadership as well, to achieve a higher employee engagement to maximize efficiency in …show more content…
In our personal experiences, we have seen that employees who are underpaid according to their efforts or who are not provided appropriate opportunities for growth end up leaving the company. Employees who are rewarded in relation to their efforts remain committed and encouraged to work well and may even take on additional responsibilities. Leaders are responsible for ensuring that people are rewarded according to their efforts. In some cases, employees are even willing to accept lower wages as long as they are appreciated for their efforts and given a chance for personal