Improving Customer Service Over The Phone
Customer service is a relevant source of ordinary everyday living. An individual that deal with “people” are incorporating customer service skills. Dealing with customer service representatives can at times be just as stressful as dealing with an angry customer; However, it is imperative to be fully trained in “Developing People Skills”. If an individual can talk to people, one should also be able to listen. Remember, treat people the way you want to be treated; talk to people the way you want to be talked to; respect is earned, not given, Nishah, H. (1917). Putting the customer needs first and empathizing with their needs is all a customer really wants. The ratings for surveys would even increase as …show more content…
Consequently, how can customer service improve over the phone? It is a fact according to the White House Office of Customer Affairs that on average, loyal
customers are worth up to ten times as much as their first purchase. Therefore, …show more content…
Clear, precise words when speaking to customers where they
understand what you are saying, as a representative of the company, will prevent a lot of
Improving Customer Service Over The Phone
misunderstandings between you and the customer. Frustration and anger from a
customer’s point of view stems from a representative with an unacceptable attitude, being
rushed, no knowledge of how to serve the customers’ needs where the operator keeps
passing you around from person to person like you were a “Hot Potato”. In conclusion, there are still many improvement companies and government
can do to improve their customer service over the phone to better the relationship
between them and the customers. As stated in the paragraphs above being knowledgeable
about the service or product, the company provides is major to improving customer
relations. Working as a Customer Service person over the phone you must be obliged to
also treat customers with respect, friendliness and patience. Place yourselves in your
customer’s shoes and treat them like you like to be treated. Remember, you cannot
Customer service is a relevant source of ordinary everyday living. An individual that deal with “people” are incorporating customer service skills. Dealing with customer service representatives can at times be just as stressful as dealing with an angry customer; However, it is imperative to be fully trained in “Developing People Skills”. If an individual can talk to people, one should also be able to listen. Remember, treat people the way you want to be treated; talk to people the way you want to be talked to; respect is earned, not given, Nishah, H. (1917). Putting the customer needs first and empathizing with their needs is all a customer really wants. The ratings for surveys would even increase as …show more content…
Consequently, how can customer service improve over the phone? It is a fact according to the White House Office of Customer Affairs that on average, loyal
customers are worth up to ten times as much as their first purchase. Therefore, …show more content…
Clear, precise words when speaking to customers where they
understand what you are saying, as a representative of the company, will prevent a lot of
Improving Customer Service Over The Phone
misunderstandings between you and the customer. Frustration and anger from a
customer’s point of view stems from a representative with an unacceptable attitude, being
rushed, no knowledge of how to serve the customers’ needs where the operator keeps
passing you around from person to person like you were a “Hot Potato”. In conclusion, there are still many improvement companies and government
can do to improve their customer service over the phone to better the relationship
between them and the customers. As stated in the paragraphs above being knowledgeable
about the service or product, the company provides is major to improving customer
relations. Working as a Customer Service person over the phone you must be obliged to
also treat customers with respect, friendliness and patience. Place yourselves in your
customer’s shoes and treat them like you like to be treated. Remember, you cannot