Hospital Consumer Assessment of Healthcare Provider and Systems (HCAHPS) Survey: Advantages and Disadvantages
Many people get hospitalized every day, all of which requiring an interdisciplinary health team in order to provide a variety of patient care. Hospitalized patients are predisposed to anxiety, sickness or suffering and require quality care in order to promote healing and comfort. Advancements in technology have enabled hospitals and health care systems to continuously improve care provisions; however it can difficult to track of how well all these hospitals are providing efficient and quality patient-care. Therefore, placing the demand for system or an organization that could obtain data regarding care, customer service and help determine …show more content…
HCAHPS helps hospitals improve shortcomings in areas that have shown an inverse correlation between patient satisfaction and medical malpractice risk. Although, many healthcare professionals raise concern if satisfaction scores truly measure quality of care and has patient satisfaction become the new marketing tool for hospitals. There are several advantages and disadvantages of HCAHPS for the entire health-care system. Luckily, nurses are at the frontline and continue to improve quality care and patient and employee …show more content…
HCAHPS is part of Medicare’s value-based purchasing program, as an effort to shift to reimbursement models that pay for high-quality care, as opposed to high quantity of care. HCAHPS itself is a survey instrument that aims to measure patient satisfaction with the entire hospital experience. Patients are asked key questions, in areas that include responsiveness of hospital staff, nursing communication skills, physician communication skills, pain management, quietness and cleanliness, explanations about medications, and discharge instructions. HCAHPS is national standard for collecting and publicly reporting information about patient experience of care that allowed valid comparisons to be made across hospitals locally, regionally and nationally. HCAHPS goals are designed to focus on data about patients' perspectives of care that allow objective and meaningful comparisons of hospitals on topics that are important to consumers. Public reporting serves as incentive for hospitals to improve quality of care and to enhance accountability in health care by increasing transparency of the quality of hospital care provided in return for the public investment (CMS,
Many people get hospitalized every day, all of which requiring an interdisciplinary health team in order to provide a variety of patient care. Hospitalized patients are predisposed to anxiety, sickness or suffering and require quality care in order to promote healing and comfort. Advancements in technology have enabled hospitals and health care systems to continuously improve care provisions; however it can difficult to track of how well all these hospitals are providing efficient and quality patient-care. Therefore, placing the demand for system or an organization that could obtain data regarding care, customer service and help determine …show more content…
HCAHPS helps hospitals improve shortcomings in areas that have shown an inverse correlation between patient satisfaction and medical malpractice risk. Although, many healthcare professionals raise concern if satisfaction scores truly measure quality of care and has patient satisfaction become the new marketing tool for hospitals. There are several advantages and disadvantages of HCAHPS for the entire health-care system. Luckily, nurses are at the frontline and continue to improve quality care and patient and employee …show more content…
HCAHPS is part of Medicare’s value-based purchasing program, as an effort to shift to reimbursement models that pay for high-quality care, as opposed to high quantity of care. HCAHPS itself is a survey instrument that aims to measure patient satisfaction with the entire hospital experience. Patients are asked key questions, in areas that include responsiveness of hospital staff, nursing communication skills, physician communication skills, pain management, quietness and cleanliness, explanations about medications, and discharge instructions. HCAHPS is national standard for collecting and publicly reporting information about patient experience of care that allowed valid comparisons to be made across hospitals locally, regionally and nationally. HCAHPS goals are designed to focus on data about patients' perspectives of care that allow objective and meaningful comparisons of hospitals on topics that are important to consumers. Public reporting serves as incentive for hospitals to improve quality of care and to enhance accountability in health care by increasing transparency of the quality of hospital care provided in return for the public investment (CMS,