Task 1
Introduce and summarize the case study
The case study introduces James Washington who is 24 years old and a fresh graduate of the company's Management Associate Trainee Program. James was recently appointed as Northview Service Center Manager at one of the company's service centers. He loved his job and was motivated to do his best in the first assignment. One of the service center's employees was Dorothy Rogers working as an assistant manager at Northview for over 12 years and was 59 years old. Dorothy initiated many problems at the service center especially with a senior service associate; Bonnie Johnson, and James felt that Dorothy was pushing and resisting him. At a meeting with Dorothy and Bonnies, James threatened to fire Dorothy. …show more content…
The CEO of Home Depot is Craig Menear. The formal education of Mr. Craig is as follows: Craig earned a Bachelor of Arts degree from Michigan State University’s Eli Broad College of Business.
The third corporation is Chevron, which is one of the world's leading integrated energy companies. The CEO of Chevron is John S. Watson. The formal education of Mr. John is as follows: John earned a bachelor’s degree in agricultural economics from the University of California, Davis, in 1978 and a master’s degree in business administration from the University of Chicago in 1980.
D2:
In your opinion, what is the appropriate amount of formal education needed to be a corporate CEO? Why?
I think the type is dependent on the type of organization. For example, hospital CEOs must have medical degrees; technology CEOs must have IT degree, etc. I think the amount of formal education is a minimum of Bachelor degree. This because most CEOs earned their positions through a long record of success and experience in their field.
Task 2:
Identify the basic managerial roles played by managers and the skills they need to be successful
Managerial …show more content…
The managerial skills are categorized into seven categories as follows:
Technical skills: to accomplish the exact kind of the work in his organization
Interpersonal skills: to communicate with individuals and groups, understanding, and motivating them.
Conceptual skills: to think in "abstract terms" like Bill Gates and have the mental capacity to understand the picture of the organization and its environment.
Diagnostic skills: to recognize the signs of a problem and then decide on an action plan to solve it.
Communication skills: to share ideas and information to others and to receive ideas and information from others
Decision-making skills: to recognize and define problems and opportunities and to select an appropriate action for solving problems and taking advantage of opportunities
Time-management skills: to prioritize work and perform it efficiently and delegating authorities suitably.
M2:
Characterize the new workplace that is emerging in organizations today.
The current workplace environment is characterized by dramatic challenges and amazing opportunities as follows:
Diversity—differences among people—is increasing in the
Introduce and summarize the case study
The case study introduces James Washington who is 24 years old and a fresh graduate of the company's Management Associate Trainee Program. James was recently appointed as Northview Service Center Manager at one of the company's service centers. He loved his job and was motivated to do his best in the first assignment. One of the service center's employees was Dorothy Rogers working as an assistant manager at Northview for over 12 years and was 59 years old. Dorothy initiated many problems at the service center especially with a senior service associate; Bonnie Johnson, and James felt that Dorothy was pushing and resisting him. At a meeting with Dorothy and Bonnies, James threatened to fire Dorothy. …show more content…
The CEO of Home Depot is Craig Menear. The formal education of Mr. Craig is as follows: Craig earned a Bachelor of Arts degree from Michigan State University’s Eli Broad College of Business.
The third corporation is Chevron, which is one of the world's leading integrated energy companies. The CEO of Chevron is John S. Watson. The formal education of Mr. John is as follows: John earned a bachelor’s degree in agricultural economics from the University of California, Davis, in 1978 and a master’s degree in business administration from the University of Chicago in 1980.
D2:
In your opinion, what is the appropriate amount of formal education needed to be a corporate CEO? Why?
I think the type is dependent on the type of organization. For example, hospital CEOs must have medical degrees; technology CEOs must have IT degree, etc. I think the amount of formal education is a minimum of Bachelor degree. This because most CEOs earned their positions through a long record of success and experience in their field.
Task 2:
Identify the basic managerial roles played by managers and the skills they need to be successful
Managerial …show more content…
The managerial skills are categorized into seven categories as follows:
Technical skills: to accomplish the exact kind of the work in his organization
Interpersonal skills: to communicate with individuals and groups, understanding, and motivating them.
Conceptual skills: to think in "abstract terms" like Bill Gates and have the mental capacity to understand the picture of the organization and its environment.
Diagnostic skills: to recognize the signs of a problem and then decide on an action plan to solve it.
Communication skills: to share ideas and information to others and to receive ideas and information from others
Decision-making skills: to recognize and define problems and opportunities and to select an appropriate action for solving problems and taking advantage of opportunities
Time-management skills: to prioritize work and perform it efficiently and delegating authorities suitably.
M2:
Characterize the new workplace that is emerging in organizations today.
The current workplace environment is characterized by dramatic challenges and amazing opportunities as follows:
Diversity—differences among people—is increasing in the