Case Analysis
Introduction to the evaluation
My experience in the sick room at my boarding school where I got saline infusion, the hospital near my boarding school where my condition was misdiagnosed as malaria, the tuberculosis department at the government hospital where the test results were negative, and finally the private hospital which cured my disease, made me observe and focus on many issues. I noticed many positive and negative issues which I would like to explain relating them to gap analysis.
Gap analysis
It is a method of analysing the differences in the performance of health care systems to determine whether all requirements are met and, if not, what steps should be taken to ensure they are met successfully. Gap refers to the …show more content…
In my personal case study, I would relate the hospital near my boarding school to poor service design as there were no adequate chairs for the patients to sit and many attendants were sitting on floor in the waiting area. There were posters of hygiene to walls of hospital but hygiene was not maintained inside the hospital. There were no fixed price lists and the person at the front desk was charging the patients based on their need. This is related to absence of customer driven standards. Later when the lab test was conducted, lab report was wrong and it could be also due to improper chemicals used or incomplete knowledge of the lab technician while testing the blood sample which can be related to inadequate maintenance and updating of the services cape (interior facility/lab …show more content…
In my case, the nurse at the sick room infused me 14 bottles of saline which should not be done and may be as I had low immunity, I immediately was attacked by hydrothorax. This would relate to the deficiencies in human resource policies. The person at the front desk at hospital near our boarding school is not so well educated and also the lab technicians who performed the lab test were not recruited according to standards.
To overcome this insufficient staff issue, the human resource team should build a ‘customer oriented service minded’ workforce, and an organization must hire the right people, develop people to deliver service quality, provide the needed support systems, and retain the best people.
The dean of our boarding school should hire professional medical staff and include a doctor to check the students before starting treatment. The nurse has no right to give treatment without consulting a doctor. Similarly the hospital staff must develop ‘service culture’ where giving good service to patients is considered a natural way of
Introduction to the evaluation
My experience in the sick room at my boarding school where I got saline infusion, the hospital near my boarding school where my condition was misdiagnosed as malaria, the tuberculosis department at the government hospital where the test results were negative, and finally the private hospital which cured my disease, made me observe and focus on many issues. I noticed many positive and negative issues which I would like to explain relating them to gap analysis.
Gap analysis
It is a method of analysing the differences in the performance of health care systems to determine whether all requirements are met and, if not, what steps should be taken to ensure they are met successfully. Gap refers to the …show more content…
In my personal case study, I would relate the hospital near my boarding school to poor service design as there were no adequate chairs for the patients to sit and many attendants were sitting on floor in the waiting area. There were posters of hygiene to walls of hospital but hygiene was not maintained inside the hospital. There were no fixed price lists and the person at the front desk was charging the patients based on their need. This is related to absence of customer driven standards. Later when the lab test was conducted, lab report was wrong and it could be also due to improper chemicals used or incomplete knowledge of the lab technician while testing the blood sample which can be related to inadequate maintenance and updating of the services cape (interior facility/lab …show more content…
In my case, the nurse at the sick room infused me 14 bottles of saline which should not be done and may be as I had low immunity, I immediately was attacked by hydrothorax. This would relate to the deficiencies in human resource policies. The person at the front desk at hospital near our boarding school is not so well educated and also the lab technicians who performed the lab test were not recruited according to standards.
To overcome this insufficient staff issue, the human resource team should build a ‘customer oriented service minded’ workforce, and an organization must hire the right people, develop people to deliver service quality, provide the needed support systems, and retain the best people.
The dean of our boarding school should hire professional medical staff and include a doctor to check the students before starting treatment. The nurse has no right to give treatment without consulting a doctor. Similarly the hospital staff must develop ‘service culture’ where giving good service to patients is considered a natural way of