Assess The Importance Of Active Listening Skills

The definition of listening is being able to interpret both the non-verbal and verbal messages from others. This skill could be used when establishing leadership with your employees. In some leadership theories, like participative leadership where the employees are crucial and involved in the decision making of the business. A website that supports how to learn these tools are: https://www.mindtools.com/CommSkll/ActiveListening.htm. I like this website because it focuses on active listening and not just listening in journal. I believe that active listening is the most crucial part to listening successfully. “Assertiveness is a skill regularly referred to in social and communication skills training. Being assertive means being able to stand up for your own or other people’s rights in a calm and positive way, without being either aggressive, or passively accepting ‘wrong’.” (2011-2015) Having the ability to assert successfully is crucial …show more content…
Being able to accept feedback for your own business and acting on good feedback will make your business more sustainable. A great website that breaks down step by step on how to give feedback and receive feedback is: https://www.psychologytoday.com/blog/happiness-in-world/201002/how-give-and-receive-feedback. Webster Dictionary defines persuasion as the act of causing people to do or believe something. (2015 Webster Dictionary) Persuading your team to make a decision when it comes to business is needed to make certain deadlines. Persuading a consumer to believe in your product is crucial also. Steps on how to persuade can be found here: