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90 Cards in this Set
- Front
- Back
When are validation rules applied when using Salesforce for Outlook?
A. Every time a record is saved B. Every time a user views a record C. Every time a record is updated D. Every time data is synchronized with the server |
Every time a record is saved |
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Which user is listed in the case history related list for case changes made for assignment and escalation rules?
A. The automated case user specified in the support settings B. The owner of the case when the rule was triggered C. The default case owner specified in the assignment or escalation rule D. The user who created the assignment or escalation rule |
The automated case user specified in the support settings
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Your complimentary document storage can be used as an additional space when you have exceeded your general storage limit.
True False |
True |
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04. A system administrator createad a custom object for a recruiting appliation to track open positions. The administrator needs to give recruiting users the ability to read, create, edit, and delete position records. How should the administrator do this?
A. Modify a standard profile and enable the custom object permissions B. Create a custom profile and enable the custom object permissions C. Use an existing standard profile that will automatically have the custom object permission enabled D. Use an existing custom profile that will automatically have the custom object permissions enabled |
Create a custom profile and enable the custom object permissions |
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Which privilege can be granted to members of content library (workspace) without modifying user permissions? Choose 2 answers: A. Share content with other users in Chatter B. Create a new content library C. Add tags when editing content details D. Edit a member's library permissions |
Share content with other users in Chatter and Add tags when editing content details |
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Standard Forecasting can't be used if Custom Fiscal Years are enabled.
True False
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True |
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What customization option is available for standard fields? Choose 3 answers:
A. Edit pick list values for standard fields B. Rename standard field labels in the user interface C. Delete standard fields D. Remove non-required standard fields from a page layout |
Edit pick list values for standard fields and Rename standard field labels in the user interface and Remove non-required standard fields from a page layout |
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Arthur modifies a record which triggered an immediate workflow action which updates a field on the same record. Which user will be registered on the Last Modified By field of the record?
A. The system administrator B. Arthur C. The default workflow user D. This field will not change since the it was changed by the system. |
Arthur |
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A system administrator at Company A needs to mass update the lead source on a number of opportunity records. How can this be accomplished? Choose 2 answers:
A. Create a list view for opportunities and update using inline editing B. Use similar opportunities to update the opportunities C. Export opportunities and update using the import wizard D. Export opportunities and update using the data loader |
Create a list view for opportunities and update using inline editing and Export opportunities and update using the data loader |
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In inline editing, field is updated when?
A. Record is updated/saved B. The return key is pressed once C. The field is updated/saved D. None of the Above |
The return key is pressed once |
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A standard reports can be used as a source report for dashboards.
True False |
False |
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A system administrator has created a formula field on a lead object to calculate a number. How can the numerical value be mapped to the account record upon lead conversion?
A. The lead formula field value can be mapped to a roll-up summary field on the account record B. The lead formula field value can be mapped to a number field on the account record C. The lead formula field value can be mapped to a formula field on the account record D. The lead formula field value can be mapped to a standard field on the account record |
The lead formula field value can be mapped to a number field on the account record |
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Which Import functionality of salesforce.com should be used if one needs to import the 30000 Cases in Salesforce.com?
A. Data Loader B. Import Wizard C. Either D. None of the above
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Data Loader |
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should a system administrator consider using the Salesforce AppExchange? Choose 2 answers:
A. When standard Salesforce functionality needs to be extended B. To find answers to Salesforce application questions C. When looking for pre-built custom applications and tools D. To submit ideas for Salesforce application enhancements |
When standard Salesforce functionality needs to be extended and When looking for pre-built custom applications and tools |
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Which option is available to a system administrator when managing passwords for Salesforce Users? Choose 3 answers:
A. Administrators can assign a password to a set of users B. Administrators can reset passwords for all users at once C. Administrators can customize the message sent to locked out users D. Administrators can grant users the "password never expires" permission |
Administrators can reset passwords for all users at once and Administrators can customize the message sent to locked out users and Administrators can grant users the "password never expires" permission |
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What is required to make a user an approver in the approval process?
A. The user must be in the same role as the approval submitter in the role hierarchy B. The user must have read permission for the object in the approval process C. The user must opt in to receive email alerts when an approval is requested D. The user must be set up as a delegated approver |
The user must have read permission for the object in the approval process |
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Criteria-based sharing rules can be created for which objects? Choose 3 answers:
A. Leads B. Campaign Members C. Contacts D. Accounts |
Leads Contacts Accounts |
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How is Multi-Currency enabled?
A. Tick "Enable Multi-Currency" in the company profile settings. B. Multi-Currency is enabled by default on all organizations. C. Contact Salesforce.com to have Multi-Currency enabled in the organization. D. Choose a default currency |
Contact Salesforce.com to have Multi-Currency enabled in the organization. |
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Why would you not have multi-inline-editing available on a List View?
A. Salesforce does not yet support this feature B. This feature is only available on Unlimited C. Because there are multiple record types D. It is already enabled by default |
Because there are multiple record types |
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Which of the following are true when setting up dashboard running user? Select 2 answers.
A. Users may see different data between dashboard components and source reports B. The running user's access permissions determine the data displayed in the components of the dashboard C. Dashboards with running users cannot have scheduled refresh D. The running user becomes the default dashboard owner. |
Users may see different data between dashboard components and source reports and The running user's access permissions determine the data displayed in the components of the dashboard |
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Who can add members to a case team? Select 3 answers.
A. Owner B. Administrator C. Anyone above the record owner in the role hierarchy D. Any team member |
Owner Administrator Anyone above the record owner in the role hierarchy |
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Only one campaign can be designated as primary campaign source in opportunity.
True False |
True |
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When a lead is converted and an opportunity record is created, which other object is related to the new opportunity by default? Choose 2 answers:
A. Case B. Account C. Contact D. Lead |
Account Contact |
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Company A requires that its Salesforce account data including attachments be backed up weekly. Which tool should a system administrator use to accomplish this?
A. Data export service B. Account report export C. Data Loader D. Account analytic snapshot |
Data export service |
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Company A needs to allow a group of users to view account records that the do NOT own. Which feature can the system administrator use to meet this requirement?
A. Field Level Security B. Sharing Rules C. Account record types D. Public groups |
Sharing Rules
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You can create queues on Account records.
True False |
False |
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Which feature restricts a user's ability to log into Salesforce? Choose 2 answers:
A. Login hours B. Trusted IP ranges C. Password policies D. Login IP ranges |
Login hours Login IP ranges |
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A user received an error message when attempting to log into Salesforce. What is the first step the Salesforce administrator would take to troubleshoot the problem?
A. Reset the password B. Unlock the user C. View the login history D. Change the login IP ranges |
View the login history |
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What is a capability of Salesforce knowledge? Choose 2
A. Knowledge allows an organization to share articles with partner portal users. B. Knowledge only allows a single article type across all data categories. C. Knowledge uses data categories and roles to make articles visible to specific users. D. Knowledge automatically creates a solution for each new article. |
Knowledge allows an organization to share articles with partner portal users. and Knowledge uses data categories and roles to make articles visible to specific users. |
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When an existing custom field is modified, which scenario can cause data loss? Select 2 answers.
A. When Field type is changed to or from type Date or Date/Time |
When Field type is changed to or from type Date or Date/Time and |
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In previous versions, Data Loader has been known as? Select 2 answers.
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AppExchange Data Loader |
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Which of the following is an example of featured licenses?
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Offline User |
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You can convert a lead and associate the resulting opportunity to an already existing account and/or
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True |
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Which of the following are the available library privileges when creating/editing library permissions under
A. Deliver content |
Deliver content |
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When you delete a product, all related price book entries are also deleted. A. True |
True |
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Which statement about sharing rules is true? Choose 2 answers:
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Sharing rules open up access to records |
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Company A needs to use cases to manage both customer support and internal change requests. Which
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Page Layouts |
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Which of the following objects cannot be imported via the Salesforce.com Import Wizard?
A. Leads |
Opportunities |
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A workflow rule contains an action that sends a task to a role called Global Sales Managers, which includes
A. All user in the Global Sales Managers role. |
The owner of the record that triggered the workflow rule. |
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A user successfully login’s at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user’s Profile are set
A) User is automatically Logged Out |
User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc. |
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What will occur when a system administrator creates a dynamic dashboard?
A. The dashboard components re-size based on the device users to view the dashboard |
The data displayed varies based on the user viewing the dashboard |
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Which option is available when using the process visualizer? Choose 2
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Share annotated approval process diagrams and |
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In what cases does validation is applied? choose 3
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in import wizard |
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IT and Sales Team - same profile but the issue is that Sales Team should only be the ones who can view objects
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Create new profile to sales team |
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Company A has certain customers that must be placed on the Do Not Contact (DNC) list. A system administrator
A. Select the Mass Email checkbox on the DNC contact record |
Make the DNC contact records private to all sales users Filter the DNC contacts from mass email list views shared with sales users Add the Do Not Contact field to the contact layout and make it visible for all sales user profiles |
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Which statement about Chatter posts and comments is true?
A. Posts to a user's profile are hidden from anyone below that user in the role hierarchy. |
Updates to the Chatter feed on a record are only visible to users with access to the record. |
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What standard object has a one-to-many relationship with the account object? Choose 3 answers
A. Case |
Case |
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Case team roles determine access to the case, like Read Only or Read/Write access. A. True |
True |
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Which of the following fields cannot be used as the field column of a roll-up summary? Select 3 answers.
A. Cross-object formula fields |
Cross-object formula fields |
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Which function is not available in Formula Fields?
A. Hyperlink |
Vlookup |
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Who can view campaigns?
A. Administrator |
All users with Read Permission on Campaign |
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You can remove universally required fields on view and edit page layouts.
A. True |
False |
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Given certain conditions during Lead Conversion, Close Date of the created Opportunity is automatically set to?
A. Last day of the current fiscal quarter |
Last day of the current fiscal quarter |
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How can an administrator make a field required?
|
Page Layout |
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Via the Salesforce.com Import Wizard, in which object can a record not be imported ?
A. Leads |
Opportunites |
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In Salesforce.com, in which object is Queues not allowed?
A. Lead |
Account |
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Which option is available to a system administrator when managing passwords for Salesforce Users? Choose 3
|
Administrators can reset passwords for all users at once |
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Choose the correct order of rule processing. |
Validation Rules, Assignment Rules, Workflow Rules, Escalation Rules |
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How is Multi-Currency enabled?
A. Tick "Enable Multi-Currency" in the company profile settings. |
Contact Salesforce.com to have Multi-Currency enabled in the organization. |
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Which of following are Standard SalesForce.com Profiles? Select 3 answers.
A. Marketing User |
Marketing User |
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Which setting can a system administrator control in the Salesforce user interface? Choose 3 answers:
|
Enable spell checker |
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What is required to make a user an approver in the approval process?
A. The user must be in the same role as the approval submitter in the role hierarchy |
The user must have read permission for the object in the approval process |
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Which accounts are automatically synchronized on Salesforce Classic Lite?
A. Any account created in the last 30 days |
All recently accessed accounts |
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Why would you not have multi-inline-editing available on a List View?
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Because there are multiple record types |
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What lead values are transferred to the opportunity upon lead conversion? Select 2 answers.
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Close Date = Last day in fiscal quarter |
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Workflow Rules consist which of the following components? Select 3 answers.
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Workflow Task |
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What should a system administrator consider when deleting a custom field? Choose 3 answers:
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Field used in workflow and assignment rules cannot be deleted |
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When are the formula fields Re - Calculated?
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Every time they are seen |
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Criteria-based sharing rules can be created for which objects? Choose 3 answers:
A. Leads |
Leads |
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A system administrator at Company A needs to prevent sales representatives from editing fields on an opportunity
|
Data Validation rules |
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Which features of the service cloud console can be customized by the administrator? Select 2 answers.
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The objects available in the navigation tab |
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Which of the following statements is true about joined reports?
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Bucket fields are not allowed on joined reports. |
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Which statement about Community experts is true? Choose 2 answers: |
Community experts can be designated for Salesforce Ideas |
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All choices below are standard Salesforce.com functionalites except?
A. Email to Lead |
Email to Lead |
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Among the choices, which cannot be used as a source report for an Analytical Snapshot?
A. Tabular Reports |
Matrix Reports |
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User interface settings can be done on User-level.
|
False |
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Which component can be included in a custom home page layout? Choose 3 answers.
|
Dashboard components |
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Company A has multiple support teams. One team handles technical support issues and another handles billing
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When multiple page layouts are required |
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An administrator wants to setup ideas and answers for their organization. What can they use in both of these?
A. Status |
Categories |
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How many custom summary formulas can you have per report?
A. Unlimited |
5 |
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A System administrator wants to restrict the ability for Sales Rep users to create new records with the Platinum
A. Take away the ability for the Sales Rep users to create new records, |
Update the profile to remove the Platinum Sales record type from the Sales Rep users |
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Will users have to use their security token when logging into connect for outlook if their IP Range has already been
True |
False |
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What type of relationship has no effect on the ownership and security of the child objects?
A. Self Relationship |
Lookup Relationship |
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For how many days are deleted records kept in the Recycle Bin?
A. 15 |
15 |
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What are two sources from which Cases can be created?
|
Connect for Outlook |
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In Partner Portal, users log-in to Salesforce.com portal rather than through web portal.
A. True |
False |
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What is the significance of Primary Master – Detail Relationship in a Junction Object?
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Both A & B |
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Custom lead fields can be mapped to which of the following objects' custom fields? Select 3 answers.
|
Account |
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Which Functionality is not available in Salesforce.com?
|
Organization based Login Hours |
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Where can conditional highlighting be used? Choose 2 answers:
|
Matrix reports |