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40 Cards in this Set
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Unit 7- Effective Communications
Which one of the following describes effective communication? a. A faithful reproduction of a message directed to a target audience that is clearly understood by the target audience. b. A message sent by the communicator who expects the reciever to understand it. c. A message that is sent to a person or persons with hope that it will be understood by all. d. All of the above. |
a. A faithful reproduction of a message directed to a target audience that is clearly understood by the target audience.
p. 166 |
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Unit 7- Effective Communications
Tort laws expect every business to actively pursue the following. a. Employee backround checks b. Due diligence c. Adequate Training d. Employee benfits |
b. Due diligence
p. 166 |
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Unit 7- Effective Communications
There are four channels of communications in most companies; whick of the following is not a channel? a. Top-down communications b. Bottom-up communications c. Grapevine communications d. Reverse-horizontal communications |
d. Reverse-horizontal communications
p. 166 |
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Unit 7- Effective Communications
There are six essentials of effective communications; which one of the following is not essential? a. The communications must be complete. b. The communications must be clear. c. The communications must be conistent. d. The communcations must be concise. |
c. The communications must be conistent.
p. 166 |
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Unit 7- Effective Communications
Effective communications has built in flexability to faciliate the needs of the reciever or reciever groups. Which of the following characteristic is important to take into consideration. a. Communications greade level remembering the seventh-grade midpoint rule. b. English as a second lanmguage (ESL), people with poor understanding of English c. Medical conditions causing speech impediment, hearing loss, or poor sight. d. All of the above. |
d. All of the above.
p. 166 |
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Unit 7- Effective Communications
A very important part of effis that the communicator must be able to tell which of the following? a. That communications were necessary. b. That communications were timely. c. That the message was received. d. That the message has been recieved and understood. |
d. That the message has been recieved and understood.
p. 167 |
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Unit 7- Effective Communications
There is one misconception that causes more errors than any other in the communications field, and that is: a. Every message must be brief b. Every message requires some interpretation c. Every message must be clear and concise d. None of the above |
a. Every message must be brief
p. 167 |
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Unit 7- Effective Communications
The telephone equipment in a security program must be which of the following? (Choose the best answer) a. It must be technologically rugged and capable of working under serere conditions b. It must be simple to use with the least probability of failing during and emergancy c. It must be available 24/7 d. None of the above |
b. It must be simple to use with the least probability of failing during and emergancy
p. 167 |
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Unit 7- Effective Communications
In the security office, separate and apart from the general use telephone, there will be a red phone used exclusively for emergencies. That phone will have the following attachments to make it more effective. Which of the following is not a part of that phone? a. Ringer b. Strobe c. Tape recording device d. Beeping sound every three seconds |
d. Beeping sound every three seconds
p. 167 |
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Unit 7- Effective Communications
During some emergency situations, the phone system will be destroyed, especially where there is a building collapse. What can we do to protect that phone line? a. Use a separate single-cable phone line not part of the buildings main phone system. b. Place the telephone wire in a metal conduit. c. have the cable enter/exit the building at the lowest level of the building. d. All of the above. |
d. All of the above.
p. 167 - 168 |
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Unit 7- Crisis Intervention
Crisis intervention is a technigue of behavioural management that is done by suggesting certain __________. |
Proactive behaviour
p. 171 |
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Unit 7- Crisis Intervention
Persons suffering frim insulin shock may physicall act out and may not have __________ of their actions. |
Control
p. 171 |
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Unit 7- Crisis Intervention
Illness or __________ may cause an indvidual to behave in a disruptive manner. |
Injury
p. 171 |
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Unit 7- Crisis Intervention
Being complacent during a crisis situation is good; it allows the individual not to know what you are thinking. True or False |
False
p.172 |
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Unit 7- Crisis Intervention
The best stance during a crisis situation is just off to the side and at an angle. True or False |
True
p. 172 |
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Unit 7- Crisis Intervention
Indistinct signs of possible physical acting out, such as gritting teeth, closing and opening of hands, and tensing, may precede more combative behavior. True or False |
True
p. 173 |
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Unit 7- Crisis Intervention
Experts say 50 percent to 65 percent of the messages we convey are nonverbal. True or False |
False
p. 173 |
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Unit 7- Crisis Intervention
Paraverbal communications- how we deliver our words or verbal intervention- includes whick of the following: a. Tone b. Volume c. Rate d. All of the above |
d. All of the above
p. 173 |
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Unit 7- Crisis Intervention
Persons who are behaving in a physically violent mannor may be controlled in all of the folowing ways except: a. Verbally b. Challenged c. Physically d. Chemically |
b. Challenged
p. 173 |
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Unit 7- Crisis Intervention
When involved in a one-on-one situation, your first action taken should be: a. Make a plan of action b. Do not block the doorway c. Communicate with the individual d. be sure assistance is en route |
a. Make a plan of action
p. 171 |
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Unit 7- Security Awareness
Security awareness simply means that officers are looking around. True or False |
False
p. 176 |
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Unit 7- Security Awareness
The outward perception of security lends itself to deterring crimes. True or False |
True
p. 176 |
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Unit 7- Security Awareness
Neutrals are those persons who are not knowing to be breaking the law. True or False |
False
p. 177 |
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Unit 7- Security Awareness
The "first moment of contact" means the new employee orientation. True or False |
False
p. 177 |
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Unit 7- Security Awareness
Program "visual aids" would include: a. Eyeglasses b. Bright lights c. Posters d. None of the above |
c. Posters
p. 177 |
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Unit 7- Security Awareness
Employees are in the ideal position to identify: a. Fire hazards b. Crime hazards c. Safety hazards d. All of the above |
d. All of the above
p. 176 |
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Unit 7- Security Awareness
The team approch: a. Creates involvement b. Creates additional vulnerabilities c. Excludes key sources of information d. None of the above |
a. Creates involvement
p. 176 |
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Unit 7- Security Awareness
"Supporters" are most likey to: a. Carry and extinguisher at all times b. Follow any reasonable directive of the program c. Cheer at meetings d. All of the above |
b. Follow any reasonable directive of the program
p. 177 |
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Unit 7- Security Awareness
The outward perception of security comesfrom and internal __________ of the policies and procedures. |
Embracing
p. 176 |
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Unit 7- Security Awareness
Employees working in a given area typically have a __________ understanding of that area then the security officers. |
Better
p. 176 |
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Unit 7- Environmental Crime Control Theory
The two differing crime prevention theories discussed here are ___________ and __________. |
Environmental crime and Social crime.
p. 179 |
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Unit 7- Environmental Crime Control Theory
__________ crime control theory focuses on the __________ of the criminal act, which is opposed to what traditionally has been the focus of crime reduction attempts, the __________. |
?
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Unit 7- Environmental Crime Control Theory
A short and simple explantation of environmental crime prevention is that crime control practitioners focus their attention and energies on __________ locations of __________ activity. |
Potential, criminal
p. 179 |
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Unit 7- Environmental Crime Control Theory
__________ states that a determined attacker, if stymied with one method, location and so on, will keep trying until successful. |
Displacement
p. 181 |
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Unit 7- Environmental Crime Control Theory
__________ of benifits states that __________ precautions taken in one place will overlap onto others and crime will be reduced overall. |
?
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Unit 7- Environmental Crime Control Theory
Environmental crime control theory focuses on the __________ of the criminal act. a. Time b.Location c. Perpetrator d. Victim |
?
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Unit 7- Environmental Crime Control Theory
Basically the offender uses a decision making process whereby the positive and negative aspects of committing a particular ast is weighed. This is an example of __________. a. CPTED (Crime Prevention Through Enviromental Design) b. Routine Activities Theory c. Rational Choice Theory d. Defensible space |
c. Rational Choice Theory
p. 180 |
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Unit 7- Environmental Crime Control Theory
The application of situational crime prevention techniques are the results of this theory. a. Rational Choice Theory b. Routine Activity Theory c. Crime Pattern Theory d. Defensible space |
?
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Unit 7- Environmental Crime Control Theory
There are __________ aspects of displacement. a. Three b. Four c. Five d.Six |
c. Five
p. 181 |
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Unit 7- Environmental Crime Control Theory
There are three key concepts specific to CPTED. Which of the following in not one? a. Natural survellance b. Defensible space c. Natural access control d. Territorial behavior |
b. Defensible space
p. 183 |