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44 Cards in this Set
- Front
- Back
Sole proprietorship tax and liability |
Owner and business are the same for taxes and liability |
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Which of the following is NOT a key to successful CRM implementation. |
Inform your customers that a new system will be put in place |
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Examining who else occupies a firms intended market space |
Competitive enviornment |
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It costs __ times more to get a new customer than to keep an existing one |
6 |
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Which is not a stage in the evolution of business applications? |
Restructuring |
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Which of these is considered a hidden cost of ERP implementation? |
Customization |
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What is a data warehouse? |
Database that collects a firm's transactional and customer data in a single location |
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An example of enterprise application is |
ERP |
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Selling chain management does which of the following |
All of the above |
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On average, how much does ERP implementation cost? |
Over 10mil |
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Qualitative data includes number of products sold and amount spent |
False |
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LLC's |
Have the tax status of a sole proprietorship and have the limited liability of a corporation |
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What is maverick buying? |
The purchase of rouge items of quantities |
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Revising the value chain allows for a customer centered approach |
True |
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Clickstream factors include all except |
Customer information |
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Drop shipping is |
An SCM technique where the retailer keeps no inventory transfers order and shipment details to the manufacturer or a wholesaler who ships the goods directly to the customer |
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Which is NOT a component of supply chain management? |
Advertise |
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SQL means |
Structured Query Language |
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What are the best ways of transferring tacit knowledge according to the CIO Article? |
Shadowing and Joint-Problem Solving and Interviews |
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Nestle signed a $200mil contract with Oracle |
False |
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In collaborative B2B commerce, information shared includes all BUT |
Customer Information |
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What was a major driver behind Nestle's ERP implementation? |
Y2K |
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An increase in customer retention of 5% will increase profitability by |
25%-95% |
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From the CIO Article, what can companies expect from KM? |
Better innovation cycles because of encouraging the free flow of ideas |
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What is not a goal of SeCM? |
Reducing sales force efficiency |
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The definition of knowledge management is |
The business of information sorting, extraction, packaging and dissemination |
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Which is NOT a reason for implementing ERP? |
To increase sales |
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Which one is NOT a step in the structured approach to the buying process |
Requisition |
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Roadblocks to supply chain management include all except |
Customer Apathy |
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Application Cluster |
Complex, cross functional applications consisting of two or more enterprise applications |
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Enterprise Application |
A cohesive set of business applications that facilitate a set of functional business areas |
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Process Transparency |
The ability to give customer order status information at anytime during the process |
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Black Box Effect |
A customer enters an order, but can't access any status information related to that order |
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360 Degree Customer View |
Collecting quantitative data such as products purchased or billing address, and qualitative data such as customer's disposition, mood and extenuating circumstances |
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Clickstream Behavior |
The transaction log for a consumer from search engine to purchase |
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EDI |
The transfer of data between different companies using networks |
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Collaborative B2B eCommerce |
The use of digital technologies to permit organizations to collaboratively design, develop, build and manage products through their life cycle |
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JIT inventory |
Demand driven inventory system in which materials, parts, sub-assemblies, and support items are delivered just when needed and neither sooner nor later. Its objective is to eliminate product inventories from the supply chain |
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Franchising Implementation Strategy |
Sort of a pilot strategy for ERP implementation |
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Big Bang implementation Strategy |
Implementation happens in a single instance, all users move to the new system on a given date |
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RFID |
Tags that contain electronic information. Unlike barcodes, they do not require line of sight and are used by companies to tell what a product is, its location, inventory, etc. |
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Procurement |
The actual buying of materials and activities directly associated with the purchasing process |
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Data warehouse |
A database that collects a firm's transactional and customer data in a single location for offline analysis by marketers and site managers |
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OLAP |
A category of software tools that provides analysis of complex data |