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34 Cards in this Set
- Front
- Back
ROI
|
Return On Investment
|
|
TCO
|
Total Cost of Ownership
|
|
ICT
|
Information Communication Technology
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VFM
|
Value For Money
|
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Four Ps
|
People, Process, Products, and Partners
|
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SLA
|
Service Level Agreement
|
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SME
|
Small, Medium Enterprises
|
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ITSM
|
Information Technology Service Management
|
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BS 15000 --> ISO 20000
|
British Standard and International Standards Organization
|
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CSF
|
Critical Success Factors
|
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KPI
|
Key Performance Indicators
|
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ICT IM
|
Information Communication Technology - Infrastructure Management
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SLM
|
Service Level Management
|
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SLR
|
Service Level Requirements
|
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OLA
|
Operational Level Agreements
|
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SIP
|
Service Improvement Program
|
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CSIP
|
Continuous Service Improvement Program
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BCM
|
Business Capacity Management
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SCM
|
Service Capacity Management
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RCM
|
Resource Capacity Management
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BCP
|
Business Continuity Planning
|
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FSC
|
Forward Schedule of Change
|
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DHS
|
Definitive Hardware Store
|
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DSL
|
Definitive Software Library
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CMDB
|
Configuration Management Database
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CI
|
Configuration Items
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ISG
|
ICT Steering Group
|
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BRM
|
Business Relationship Management
|
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SRM
|
Supplier Relationship Management
|
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SAM
|
Software Asset Management
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DMTF
|
Distributed Management Task Force
|
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OGC
|
Office of Government Commerce (UK)
|
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CAB
|
Change Advisory Board
|
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SC&D
|
Software Control & Distribution
|