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30 Cards in this Set
- Front
- Back
manager
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a person who coordinates and oversees work of other ppl so organizational goals can be accomplished
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managment
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overseeing the activity of others so their activities are completed efficiently and effectively
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efficiency
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"doing things right"
getting the most output for the least input |
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effectiveness
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"doing the right things"
attaining organizational goals |
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three approaches to what managers do
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1.functions they perfom
2.roles they play 3.skills they need |
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Function-planning
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defining goals, establishing strategies, developing plans to coordinate activities
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Function-organizing
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arranging work to accomplish organizational goals
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Function-Leading
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working with and through people to accomplish goals
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Function-controlling
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monitoring, comparing and correcting work
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Mintzberg's management roles
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1.interpersonal roles
2.informational roles 3.decisional roles |
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Interpersonal Roles
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reflects interactions with people inside and outside the work unit
1.figurehead 2.leader 3.liaison |
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Informational roles
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giving, receiving and analyzing of information
1.monitor 2.disseminator 3.spokesperson |
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decisional roles
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using information to make decisions to solve problems or address opportunity
1.entrepreneur 2.disturbance handler 3.resource allocator 4.negotiator |
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mintzberg managerial actions
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1.thoughtful thinking
2.practical doing |
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Skills managers need-technical skills
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knowledge and profieciency in a specific field
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Skills managers need-human skills
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the ability to work well with other people
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Skills managers need-conceptual skills
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ability to concpetualize abstract and complicated situations concerning the organization
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Skill importance at levels
top managers |
conceptual and human is primary
technical is not important |
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Skill importance at levels
middle managers |
human skills primary
conceptual and technical are also important |
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Skill importance at levels
lowerlevel managers |
high technical and human
low conceptual |
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How manager's job is changing
importance of customers |
customers the reason organizations exist
customer relationships is responsibility of all managers and employees consistent high quality service is essential for survival |
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How manager's job is changing
innovation |
doing things differently exploring new territory taking risks
managers should encourage innovation |
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How manager's job is changing
changing technology |
virtual workplaces
mobile workforce flexible work arrangements empowered employees work-personal life balance |
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How manager's job is changing
security threats |
risk management
restructured workplace discrimination concerns globalization concerns employee assistance future energy source? |
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How manager's job is changing
increased emphasis on ethics |
redefined values
rebuilding trust increased accountability |
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How manager's job is changing
increased competitiveness |
change in...
customer service innovation globalization efficiency/productivity |
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Organization
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an arrangement of people to accomplish a specific purpose
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characteristics of organization
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distinct purpose
composed of people deliberate structure |
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universality of management
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good management is needed in all organizations
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reality of work
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employees either managed or are managed
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