Because almost every store puts their customers first, the employees are expected to always go along with the customer’s demands. However, after having to countlessly deal with rude customers, I picked up a thing or two on defending myself without sounding condescending to the customer. Similarly, I’ve also learned that not every single human being has good intentions. Before working at Starbucks, I used to believe that everyone was good-natured in heart. Starbucks then taught me how naïve I was once some rude customers tried to scam me, complain, make fake punch cards in order to just get a free drink. Therefore, one of the most important lesson I learned in this discourse community was to not whole-heartedly believe that every single individual has good
Because almost every store puts their customers first, the employees are expected to always go along with the customer’s demands. However, after having to countlessly deal with rude customers, I picked up a thing or two on defending myself without sounding condescending to the customer. Similarly, I’ve also learned that not every single human being has good intentions. Before working at Starbucks, I used to believe that everyone was good-natured in heart. Starbucks then taught me how naïve I was once some rude customers tried to scam me, complain, make fake punch cards in order to just get a free drink. Therefore, one of the most important lesson I learned in this discourse community was to not whole-heartedly believe that every single individual has good