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Project Description Richard Lee, President of Elgin Technology Products is considering to stablish a new customer services system. Mr. Lee wants to implement a way to rewards his customers based on their relationship to the company. Basically the problem is about setting the right expectations for the clients in regards of timing and also treat them fairly. Resolving customer’s problems in a short period of time definitely helps to customer satisfaction however Mr. Lee must be 100% commit to be…

Service Quality As stated previously, Tyson Food is implementing several concepts to regain a positive company image and work to understand what customers want and need. Service quality is another concept in which Tyson Food will work to achieve its goals. The exchange process, interactions between customers and company, and the product that is being delivered all factor into service quality (Rashid, Rani, Yusuf, & Shaari, 2015). Service quality is the customer perceived quality of all…

a person experiences when an offering meets their expectations. For example, when a customer has a good experience from the previous products or services they are rendered by companies, they become satisfied but when they experience failures…

2. BACKGROUND 2.1 Industry Analysis To better understand the position of the Group in the food industry, the Porter’s 5 forces (5F) analysis best covers the information provided about the sectors (Porter, 2008). The 5F represents a useful framework to follow in order to develop a useful picture of the main sector characteristics (Giarratana, 2016). The forces are as follows: 1) Actual Competition in the sector (The extent in terms of both the basis and intensity of competition that tends to…

this skill about how to communicate with my customer by providing good customer service and giving what they want in the best way, this is a greater chance to increase my customer base and job satisfaction. This is good skills required me to have to build a working relationship by interacting with my customers in both a polite, confidence, respect and professional manner. Strength, I think am good in communication skills because good to interact with people, I always talk honestly and polite to…

Gourmet Foods is a company involved in the grocery and drug business completing with companies such as Wal-Mart in the retail business. The three day course called “Successful Life Course” involves inspirational handout, 12 minutes of yoga-like stretching, marching up a hill, chanting, breakfast, and lectures of attitude, diet and exercise. The logic behind Nelson’s three-day course is to positively influence Gourmet Food’s profitability as employees would feel enthusiastic and engaged about…

Empathy in the Workplace In the three years that I have worked in customer service, I believe I have seen a side of people that others don’t see very often. Working in customer service or retail, you are almost required to be nice and respectful to everyone you see. Which is easy enough, until you get as customer who has no idea how things work at in the service industry. They become outraged at something as simple as a 50 cent increase of the price of a product. It’s not everyone that I have…

Now that we understand the “Cultural Approach to Organizations”, how rhetorical theory helps shapes the “Cultural Approach to Organizations”, and now we will take a look at how the best way to look at “Cultural Approach to Organizations” is if we recognize the ways that it is a rhetorical theory.If we are able to see the ways rhetoric works in this theory we will be able to understand it in the best way. For example, if we look at the standards and values of a particular company we can see what…

he CompanyUSHEALTH Group is a medical insurance company with two subsidiaries. Through provision of products that are different for entrepreneurs and their employees, self employed persons and families, it has aspired to be America's trusted partner in healthcare. USHEALTH Group servesover 15 million customers with tailor-made products for more than 50 years. The ProductsUSHEALTH Group knows every customer has unique needs. The company has developed an array of coverages to its clientele, so…

A company who offers promotions for their item or services will ultimately be the best and also have more faithful clients. Promotional endeavors are both important to the shopper and the company offering the promotion. Promotion is all exercises having in view the data, fascination and keeping of potential and conventional clients for a particular offer, the stimulation of the buying decision, by raising awareness and creating the belief that particular offer meets certain necessities at the…