Universiti Sains Malaysia

i. Valuable Capabilities Ryanair, an Ireland airlines company capturing the hearts of its customer by offering lower fares to those targets fare conscious leisure and business travelers who might be otherwise use a substitute form of transportations. The increase cost of lifestyles nowadays will make the customer to prefer the low-cost options as much as possible. Even though the company is known to be one of the low-cost airline company in Europe, the company also focus on a better customer…

Table of Contents Executive Summary List of Figure List of Tables 1.0 Critically demonstration of relevant knowledge/understanding of the current position of the brand 1.1 Introduction Founded in 1947 as Air Ceylon, Sri Lankan Airlines is the national airline in Sri Lanka. It’s based at the Bandaranaike International. Sri Lankan Airline is a member of IATA and ICAO, flying over 34 destinations around the world and it is managed by the Sri Lankan government. The airline has a strong…

Fly Dubai Reference Link: www.flydubai.com About Us Established in 2008, Fly Dubai is one of the leading airline service in Dubai. The company initiated its operations with a vision to enhance flight service coupled with excellent customer service. The company has over 90 flying destinations with more than 1500 flights with more than 6000 support staff. The company has the largest fleet of Boeing airbus services. The company offers various services to the customer including cargo operating…

Chapter V: Summary, Discussions, and Implications 5.1 Summary and Conclusion The total respondents in this survey were 105. Since, the research is focused on people’s preference for airlines industry of Nepal, all the age group are included, starting from below 20 years to above 40 years. Diversity is maintained in survey by including people of different occupation, income level etc. People seem to expect many service attributes while travelling through airlines. Ten service attributes are…

Some of the most obvious and positive effects of aircraft are increasing the driving speed, reduction of travel time, warfare methods, commercial effects, the development of aeronautics, the jobs created by the construction of aircraft and aerospace industry, it promotes business and rapid trade and makes it much easier to transport goods and products to remote locations. A drive that normally takes 6 hours takes about 80 minutes via airplane. It makes the world more allies and globalized by…

I. Summary Since the foundation of the TSA a government operated system of airport security has been established. However disadvantages of this system have emerged such as poor customer satisfaction and high operating costs. The alternative is to go to a privately owned and operated contractor system. This would reduce costs and improve customer satisfaction and security. By giving the TSA an oversight function it would become more effective in searching for possible attacks and establishing…

Delta airlines are very beneficial for passengers who look for the flight tickets very affordable price. Passengers who are very much into business affairs and so they travel a lot, for them, it is very beneficial to make the booking with Delta airlines. All the facilities that the airline usually offers for the premium class are also offered for the economical class. Passengers can avail the facility and enjoy the journey to the fullest without any inconvenience caused. In the situations where…

INTRODUCTION Air India was launched as a private airline in 1932 under the name of Tata Airlines by industrialist J. R. D. Tata. It was the only national carrier which flew in various international destinations at that time. In 1946, Tata Airlines became a public limited company under the name of Air India. Since then, Air India has been a source of national pride because it is regarded as one of the finest airlines which is at par with the leading airlines like Pan Am and British Airways. Air…

1.0 Introduction 1.1 Background of the company: Etihad Airways is considered in the United Arab Emirates is the national carrier of the company, through the Royal (Amiri) The company was established in July 2003. Also, Etihad Airways was known during the past 10 years and one of the fastest growing airlines in commercial aviation history. Etihad Airways has a set of awards that highlighted its position as one of the leading brands in the world in a manner distinct. Also received an award for…

Introduction Regularly ranked among the world's best airlines, the focus of Singapore Airlines (SIA) can be summed up in one word – customer. The world of aviation is notoriously competitive, and with pressure growing from upstart budget carriers as well as fast-growing full-service airlines such as Qatar Airways and Emirates, premium carriers like SIA are seeing margins squeezed. Because of the inherent characteristics of the service industry, for firms like Singapore Airlines,…