and focus the attention of the TTC on being customer oriented. Through the TTC’s vision and mission; “Our Mission - To provide a reliable, efficient and integrated bus, streetcar and subway network that draws its high standards of customer care from our rich traditions of safety, service and courtesy” and “Our Vision - A transit system that makes Toronto proud” (QUOTE1). we can see Andy’s focus on putting the customer first and his commitment to making the TTC recognized for its superiority. When comparing the TTC to transit systems in North America…