Tony Hsieh

“What’s important is not that you have a Zappos culture,” says Fred Mossler (2016) of Zappos, “but you have a set of core values and that you define what your culture is.” (Wistia). I believe that many people would enjoy working in an atmosphere such as that demonstrated in the How They Work video. However, I know that there are an equal amount of individuals that would struggle to be a productive member of that organization. What is key for Zappos is that they have identified the need to hire…

The culture that was set at Zappos was more about bringing people together by providing a combination of compassion, humor, and high quality customer service. Tony Hsieh, chief executive of Zappos states: “We could be in any industry that we can differentiate ourselves through better customer service and better customer experience.” (Organizational Behavior 2014, p. 522) Zappos believed that there marketing dollars would be best spent on hiring the right people, their training, and their…

science degree from Harvard, Tony knew how to write code, and he decided to try a similarly algorithmic approach to creating culture. He devised a Ten-Commandments-type list (Exhibit III) that included such tenets as, “Be Humble”, “Create fun and a little weirdness” and “Build open and honest relationships with communication.” From that moment, those core values have driven all key decisions – from hiring to customer relationships to, most recently, downsizing. Tony explained, “The employees…

Zappos Zappos is a web- based shoe and clothing shop, headquartered in Las Vegas, Nevada. In 2004, it made the headlines for its ground-breaking HR experiment wherein it adopted a radical organization approach called “holacracy,” which basically means no job titles, no hierarchy and no managers. (Zappos, 2014)This change was brought in by Zappos to evolve into a more innovative and agile company and to save itself from the shackles of bureaucracy and politics. Under holacracy, the traditional…

Zappos is an online retail store that strives to offer outstanding customer service, much of their success has been from establishing effective leaders. The leadership style at Zappos focuses on empowering employees, by using four management functions: planning, organizing, leading, and controlling. Zappos prides itself on having the right vision, “the right vision inspires employees to want to do the things beyond expectations.” (Bateman, T. S., Snell, S., & Konopaske, R., 2016) What are the…

Zappos operates as a subsidiary of Amazon, and they are similar in their product offerings. Zappos continues to differentiate itself by customer service, no shipping, and allowing the customer to “try it on” mentality with a return policy of no questions asked. By doing this, Zappos created its own market with similar product offerings, and is the reason why 75% of Zappos business is from repeat customers (Petro, 2015). Zappos should capitalize on what is working and draw from its loyal…

Anytime an organization considers a shift in their basic management concept structure they should be considerate of the impact it could have on the organization as a whole, including the direct impact it will play on every level of operations. A change in structure can often impact the worker level employee more directly than it would impact those in much higher tiers of the organization. While modern organizations may think it is beneficial to jump on the most current trends to keep up with…

Introduction Teams consist of members who coordinate their work towards the achievement of a common goal. Therefore, as a manager, it is imperative to understand what characteristics have the potential to influence team performance. The purpose of this report is to present and discuss factors that influence team functioning and performance to maximise team effectiveness. This analysis focuses heavily on the composition and management stages of the team building process, as the research…

Immigration Australia’s population growth rate is declining at a rate of 1.6% (OECD, 2016). Over the span of 50 years from 1962 to 2012 the birth rate of Australians has decreased from 3.43 babies per woman to 1.89 babies per woman (Gapminder). This societal shift has had a huge impact on population, and therefore has also severely impacted Australia’s economic growth rate. A solution for economies experiencing a loss in population is an increase in immigration. “The purpose of migration is to…

MOTIVATIONAL THEORY ABRAHAM MASLOW HIERACHY The concept of motivation has been defined as the psychological process that gives behavior purpose and direction (Kreitner, 1995). This motivation is to understand what drives the employee nor the people motivates to push their performance in work. Motivation is important because under an optimal conditions, effort can often be increased and sustained or in other simple word according to Smith 1994 (Smith G. P., 1994) , we need motivated employees…