Technical writer

As a Professional Technician within the deskside department my role has been to support ERIE's systems in the way of incident handling, device provisioning, and asset management. This year I have taken on the very different role of managing our walk-up service center (techlink). In this role I have taken on many tasks that go beyond the scope of the Professional Technician role including: Performance Analysis, Employee Management, and Process Design/Implementation. I have also taken on…

guidebook goes in depth of the writing process and advises how to improve writing in a friendly and easy-to-comprehend format for young writers. It offers many tips and covers many concepts such as how to find a voice, develop characters and plot, make revisions, and overcome writer's block. In addition, the book has several writing prompts in every chapter to motivate writers to use their creative imagination while practicing and having fun. This guidebook thoroughly explained and taught the…

an audience, purposes, or a setting interact with the main component to create an effective writing. In Aristotle’s Rhetorical Situation, writers also use the rhetorical concept to create an organizational and a clear context to appeal the purposes that necessary to develop a well-written text. Thus, to use the rhetorical analysis effectively, this refers writers have to understand and recognize the rhetorical situation, the context, or the purpose of the…

I was introduced into the primary role of the K-Base Administrator overseeing all aspects of the Knowledge Base. The technical support representatives became Knowledge Creators who were empowered / engaged to contribute content to the knowledge base. Furthermore, each product team assigned two senior technical support representatives as Technical Reviewers to review the technical accuracy of each article – this dramatically improved the accuracy of the articles and reduced the issue of…

IT Support During the Move The key to a successful move is to plan ahead and when it is time to move the IT department it should be done as if no one knows you have moved. The idea is to not interrupt service or as little as possible. The IT department is going to be the biggest part in terms of resources since the move may require new equipment to make the service better than it was before the move. Organizations may now consider hiring a move management consultant to help plan the move for all…

Background The Edinboro University Technology Help Center is an office on campus that helps students, faculty and staff with their technology needs. The demand for technology assistance has sky rocketed given that technology is so interwoven with today’s education. Universities, Edinboro included, are creating entire classes and programs that are held partially or even completely online. With this comes some issues that might require assistance and this is where the Technology Help Center…

Often the most widely consumed by the general public, architectural renderings are oddly inconsequential in the actual realization of a physical building or structure. Clearly the most common way to engage with a piece of architecture is to simply be there, experiencing the space first hand as the designer intended it. However, when entering the beginning stages of the long architectural process clients understandably prefer to have some idea of what they are investing their time and money in…

Many sophisticated scientific journals are being published each year, presenting abstract information unknown to a lay audience, because of this, journalists are given the task to accommodate these journals for an audience unknown to science, some doing better than others. In Jeanne Fahnestock’s article “Accommodating Sciences: The Rhetorical Life of Science Facts, she describes accommodation as “…present a rather abstract scientific subject in a popular manner…” (Fahnestock 332). Before writing…

Therefore, the design team must use the information obtained through feedback to improve and ensure the technical aspects of the product meets customer requirements. For example, lithium batteries (length of life), lighter bikes, higher speeds, ability to climb hills, robustness of parts, aesthetic appearance, number of gears and the ease of changing gears.…

like neural networks and manual or automated technical analysis assume a fixed relationship and do not accommodate well to the ever changing dynamics in the global economy and the change in the relationships (divergence/decoupling) between these four markets. Many factors influence the change in the relationships between these markets, among them Geo-political factors. In “Intermarket Analysis and Investing: Integrating Economic, Fundamental, and Technical Trends” (Gayed and Gayed, 1990)…