Support group

manage implementing the new DAM Help Desk.  Colleen will lead and facilitate documenting best practices.  Colleen will lead and facilitate gaining buy-in from the support team prior to implementation.  Colleen will partner with team to utilize available tool(s).  Colleen will lead and manage defining customer service level support. o Colleen will lead and manage moving the existing AMS Help Desk to the new, single Help Desk system, ensuring minimal impact to AMS users. Measurements / Lags:…

The main goals and objectives for the 16 weeks of the co-op are learning the process and system of the company, developing new sales customer relationship skills, increase the performance of PressReader using my abilities and getting a job offer at the end of the co-op term. The plan will be divided into four main categories, each one related to the each of the four months of the co-op time. The first month (from the 8 of August to 8 of the September) is the time to get familiar with the…

This year, GSP2P will launch a new customer support initiative, CEI, to better support our girl and adult members. CEI will streamline the process to register for Girl Scouting and, ultimately, for programs, trainings and events, and will provide resources for troop management. The three phases of our CEI implementation taking place over the next year are: 1) membership registration, 2) Volunteer Toolkit, and 3) program registration. 1. What is CEI? CEI, which stands for Customer Engagement…

Although technical theatre is not my cup of tea, I did enjoy learning about some of the things. That is why I am choosing to talk about my two favorite things we discussed this semester: scenic painting and drafting. The first, scenic painting is the one I had the most experience with coming into. To find employment opportunities dealing with scenic painting I went to google and typed in “jobs that require scenic painting.” Surprisingly, I found more than I would have thought. On indeed.com I…

The beginning of the 21st century met an unprecedented need for small businesses and government agencies to use Information Technology to connect the growing need for IT services and products. Many businesses have found themselves unable to accommodate these requirements due to their organizational structure. Additionally, a growing number of government agencies are unable to keep a fully staffed IT department due to budget constraints. These hurdles can have a lasting effect on the growth of…

Revenue Since GenieChip is a product-based business, revenue streams will all be from the sale of the product. Sales will offer a starter pack called the Lamp Package, which includes five chips as well as an app download, additional chips are sold in packs of three (the Three Wishes Package) and one (the Magic Package). In order to determine the price of each package, we approximated costs of producing each and set a revenue goal. The starter pack would cost the company $22 500 to produce 900…

Securus Technologies has been in business as a provider of civil and criminal justice technology solutions for decades. Their company position includes creating proposals for public safety, investigation, corrections and monitoring ventures. Currently, Securus Technologies shares ideas with the law enforcement and corrections sectors of the economy. As a growing leader in technology, Securus Technologies performed the metrics from focusing only on inmate technologies to furnishing services to…

What Group Did You Attend and Describe It. The purpose of our worker’s group is to provide support and solution-based strategies to help deal with stress in the workplace. Overall the goal of our group is to build a safe zone for workers to verbalize frustration that arises because of the unrealistic expectations that are place on workers. It is also a place where self-care and coping skills for the workers are discussed to ensure that workers are healthy. The total number of people in the…

Clinical Reflection: Group Meeting I arrived thirty minutes earlier for the meeting scheduled at seven that evening, but the parking lot was almost full and teeming with activity. There were people talking, laughing, and some were loitering, wandering aimlessly before proceeding through a discreet door; ten minutes prior to the scheduled start. Hence, the scene reminded me more of an enthusiastic crowd being ushered in before the movie start or an eager bunch queueing up for the latest…

important part of any success group progress and so we chose to include that in the assessment of our group and its processes over the quarter. We chose to focus on four of the group assignments for everyone to give their input on: Module 1 Individual Application Activity: Forming a Course Group, Identity Project Medium Approval and Draft Outline, Module 4 Group Application Activity: Group Process Discussion Activity, and Module 5 Group Application Activity: Analyzing Group Culture: The Guild. …