Support automation

manage implementing the new DAM Help Desk.  Colleen will lead and facilitate documenting best practices.  Colleen will lead and facilitate gaining buy-in from the support team prior to implementation.  Colleen will partner with team to utilize available tool(s).  Colleen will lead and manage defining customer service level support. o Colleen will lead and manage moving the existing AMS Help Desk to the new, single Help Desk system, ensuring minimal impact to AMS users. Measurements / Lags:…

This year, GSP2P will launch a new customer support initiative, CEI, to better support our girl and adult members. CEI will streamline the process to register for Girl Scouting and, ultimately, for programs, trainings and events, and will provide resources for troop management. The three phases of our CEI implementation taking place over the next year are: 1) membership registration, 2) Volunteer Toolkit, and 3) program registration. 1. What is CEI? CEI, which stands for Customer Engagement…

Although technical theatre is not my cup of tea, I did enjoy learning about some of the things. That is why I am choosing to talk about my two favorite things we discussed this semester: scenic painting and drafting. The first, scenic painting is the one I had the most experience with coming into. To find employment opportunities dealing with scenic painting I went to google and typed in “jobs that require scenic painting.” Surprisingly, I found more than I would have thought. On indeed.com I…

The beginning of the 21st century met an unprecedented need for small businesses and government agencies to use Information Technology to connect the growing need for IT services and products. Many businesses have found themselves unable to accommodate these requirements due to their organizational structure. Additionally, a growing number of government agencies are unable to keep a fully staffed IT department due to budget constraints. These hurdles can have a lasting effect on the growth of…

Revenue Since GenieChip is a product-based business, revenue streams will all be from the sale of the product. Sales will offer a starter pack called the Lamp Package, which includes five chips as well as an app download, additional chips are sold in packs of three (the Three Wishes Package) and one (the Magic Package). In order to determine the price of each package, we approximated costs of producing each and set a revenue goal. The starter pack would cost the company $22 500 to produce 900…

funds out of a joint account because he has been paying child support for about six years. The NCP stated his child support at the present as ordered by the judge is $600.00 per month. He stated he has not missed a payment in the last four years. He stated the reason for the back child support is that the child’s mother was receiving some type of assistance from the government. Therefore, he was already behind when he got on child support. Then he added that he was in the hospital for about…

Securus Technologies has been in business as a provider of civil and criminal justice technology solutions for decades. Their company position includes creating proposals for public safety, investigation, corrections and monitoring ventures. Currently, Securus Technologies shares ideas with the law enforcement and corrections sectors of the economy. As a growing leader in technology, Securus Technologies performed the metrics from focusing only on inmate technologies to furnishing services to…

Objective: M.S in Electrical and Computer Engineering (Major: Signal and Image Processing) Statement of Purpose From my perspective, excellent electronic engineers are a group of gifted and imaginative talents who bravely explore and innovate, change the world with passion and innovation. I have always dreamed of becoming an outstanding electronic engineer and making my due contribution to the development of electronic technology and human society. In order to fulfill this dream, I started…

The Pursuit of a Future in Electronics Engineering As a society, our lives revolve around technology, consistently engaged in our electronic accessories, forcing the real world to compete with our devices for a sliver of our time. My dream is to design, create, and construct purposeful electronics that will enhance people’s lives and make their interaction with the world more convenient and enjoyable. Electronics engineering is the field I would like to pursue, electronic engineers are…

The book by Rachel Janney and Martha Snell titled, Behavioral Support, was a great read for any teacher, administrator, or other school staff member. Behavioral Support provided many suggestions for students who need more positive behavioral support in school to help them be successful. The text gave me more insight on how behavior is learned and can be changed. The text posed the following question, “Why do people act in ways that are difficult to understand, disturbing to others, and even…