Sprint Nextel

Cell Tower Backhaul Engineer (C2) Location Herndon, VA – GNOC (D2) Time Period (Start Date – End Date) March 2009 January 2010 (E2) Description • Audit the Time Warner Cable commercial network using EMS (Netcool, INC, DNA, etc). • Troubleshoot network issues by communicating effectively with customers and fix agents. • Develop daily plan for system operations. • Point of contact/escalation point for customer to report network issues. • Analyze ticket queue promptly on a continuous basis while supporting clients. • Collaborate with the RNOC to create change management tickets, notifying customers of the change events. • Collaborated with approval group for Cell Tower turn up acceptance. EXPERIENCE (A3) Company Name Sprint/Nextel (B3) Title Technical Support Engineer I (C3) Location Reston, VA – IP Services/Managed Network Services (D3) Time Period (Start Date – End…

exchange rates, and Challenges imposed by traditional cable companies offering bundled services. Despite the successes of the company, it is feared the company will not be able to keep up the pace in the future due to the high price to earnings ratio of 41.7 which is a close comparison with its rival DirecTV, Comcast corporation and Time Warner Cable which have P/E ratios of 13.42, 18.97 and 19.17 respectively (Robert E. et al 2012). It is also of major concern that major stakeholders like…

Mobile U.K. Virgin Mobile U.K. has a history of brand extensions and previously tried a Singapore entry but failed. Their new endeavor, Virgin Mobile U.S.A. (“Virgin”) formed U.S.A.’s first mobile virtual network operator in a joint venture with Sprint Mobile (“Sprint”.) A mobile virtual network arrangement allowed Virgin to access Sprint’s telecom networks and provide consumers phone plans on a pay-per-minute basis, effectively removing the logistical entry barrier associated with setting up…

The purpose of this project is to create customer experience map and make recommendations. A customer service map is a diagram of the steps a customer takes while engaging with a company. The company we chose to evaluate is a well-known cell phone service provider known as Sprint. While evaluating many different touch points of our interaction with Sprint we had many thoughts and different emotions. The beginning of any customer journey starts in the parking lot. Fortunately the parking lot of…

to find ways to improve performance through warming up. Researchers are still trying to figure out whether a 20-30 minute moderate intensity warm up is enough to reach someone’s optimal sprint performance. Many studies have found that the most influential factors that warm-ups have on sprint performance include the increase of muscle temperature (Faulkner, Ferguson, Hodder, & Havenith, 2013 & Zois, Bishop, Ball, & Aughey, 2011 & Sander, Keiner, Schlumberger, Wirth, & Schmidtbleicher, 2013 &…

Previously, it was reported that carbohydrate mouth rinse improves repeated sprint performance. The current study, aimed to explore this postulation by examining the influence of carbohydrate mouth rinse on repeated sprint performance. The present study, employed a pre-experimental trial. This was parallel with printed recommendations (Hopkins et al., 2001). Moreover, the absence of a practice effect for any performance variable indicates veracity of the pre-experimental trial. Furthermore,…

What kind of problem is being investigated? Who are the participants (the Executive Leadership team, for example)? How your research was conducted? What data collection methods are being used? Three articles that I found consist of three CEO’S that came about some major challenges of their companies and despite the struggles they faced within the companies they overcame them creating a positive and motivational outcome inside their organizations. The first leader that I chose was Alan Mullaly,…

The history behind running barefoot dates back to several years ago. Running has been a practice for many people since the beginning of time. Undoubtedly, running has changed over the years and it has transformed into a source of competition, a source of healthiness, and even job opportunities. When researching running or unique ways to improve one’s running skills, people often come across the infamous tribe, the Tarahumara Indians. The book Born to Run, written by Christopher McDougall,…

Now it was time for the meet. It was the normal routine, warmed up, stretched and got ready to run as fast as I can. I practiced handing off the baton since I was the second person to run out of us four in the relay. As soon as I knew it, I was on the starting line ready to run. The gun went off and our first runner, Ian started running. The first race was only 100 meters long so it would only be 11 seconds until the gun goes off until I get the baton handed to me. After the 11 seconds passed…

On a daily basis, I am asked why I run. When people think of running, they think of absolute pain and distress. However, when I think of running, I think of freedom and strength. Running gives a sense of relief from the stresses of daily life; whenever I have a difficult day, jogging along trails and dirt roads instantly rids of the strain of the day. You feel free because your legs can venture wherever you may desire. After you run, there is a sense of achievement that fills your body with…