Software as a service

Architecture ISP - Internet Service Providers An Internet Service Provider is technically a company that provides internet connectivity to a house or business customers. ISP’s will also be able to offer dial-up or broadband service to consumers. Companies that offer these products are Virgin Media, BT and sky. As well as this they can also offer forms of internet access such as modem dial-up to DSL and cable modem broadband service to dedicated T1/T3 lines. Web Hosting Services Web hosts are…

builds and sells inbound marketing software for helping businesses where needs the software platform. This platform is the marketing analytics tool for professional marketers and small business owners to manage SEO (Search Engine Optimization), blogging, social media, and landing pages that related with SEO. Hub Spot focuses on being a leader of the inbound marketing firm to attract prospective customers, who need to manage a customer funnel, for providing software and consulting. From the…

and improve efficiency. Tip: The Aberdeen Group estimates that each service truck roll costs $200 - $300, and issues that are not fixed the first time average 1.6 additional dispatches. If we do the math, a company with 100 service dispatches per day, moving from a 75% to an 89% average first time fix rate, will realize savings of $4,400 - $6,600 per day. By implementing mobile workforce management. A company with 100 service dispatched a day can save approximately one million dollars per year…

The role of software architects is to map the software requirements to the architecture design and guarantee that both functional requirements and quality attributes are met (Qin et al., 2007). Since applications have a diverse set of requirements, it is rare that a single architectural style can address all those requirements. Usually, the system architecture is not limited to a single style, but is often a combination of architectural styles. For example, the design of a web-based application…

A Strategic Analysis of Five9 BUS 477N-112 Fall 2014 Five9 is an innovator and leading supplier of cloud contact center software. The company’s highly accessible and secure Virtual Contact Center (VCC) cloud platform delivers an inclusive set of easy-to-use applications that enables both simultaneous management and the augmentation of consumer interaction across email, social media, web, voice, and mobile channels through application programming. This strategic analysis was produced…

Cloud can provide services over network, i.e., on public networks or on private networks, i.e., WAN, LAN or VPN. Applications such as e-mail, web conferencing, customer relationship management (CRM), all run in cloud. Cloud is just a metaphor for the internet. Cloud computing also known as on-demand computing, is a kind of Internet-based computing that provides shared processing resources and data to computers and other devices on demand. The cloud computing…

employees in IT department. Currently, they are using a software which gives support to all shops and online setup. The main functions of the softwear is to give order booking support to customer services team and all shop keeper so that can place orders and get all products information with comfort. As SuitsMe Online is enhancing its shops and spent more money in marketing so they are expecting more customers to hit online and over customer services for placing orders. Therefore, the need of…

implemented, then such software or applications, such as web server or web application, can be detrimental to the organization and cost in money, time, production, and many other areas of the business. There is so much information that is used and passed along within an organization that it is imperative that the correct information is used…

of revenue generating customer services. Most support services contract customers, and customers covered by new product warranties, depend on the efficient and timely logging, tracking, and managing of customer service requests. Customers can request assistance from Cisco.com by sending e-mail to the technical support organization, or by phoning the customer call centre. CARE system, based on Clarify application foundation technology, was used for tracking service requests. The Metrix system…

different organizations and IT companies to naturally exchange information about the selling of goods and services. Speaking extensively, electronic commerce includes the use of communication technologies in financial business, online reservation, order processing and inventory management. The terms that we will mainly come across while talking about e-commerce are: • Shopping basket •…