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produce the same, and not everyone is willing to win. He has to know how to overcome those obstacles. Based on what I learned in this course, Managers are responsible in different areas. Now in days manager’s position requires more than just customer service experience. They have to go above and beyond and perform well to exceed expectations. A lot of Managers have to multitask and have a lot of pressure in top of…

over the internet reduces the cost of products and expands geographical boundaries. The use of the internet will allow us to better promote our products. We will encourage our existing customers to leave their feedback about our products, customer service, and their overall experience. This way we can show our potential customers the way we do business before they purchase an item. With the help of social media, we will be able to get…

Communication has many different forms, and people use them to interact with each other on a daily basis. However, in the work force, most jobs require a high level of communication in order to uphold a job properly. Without the correct tools to communicate one’s job could be expendable. Communication is vital to a successful business because it helps with the growth, builds employee relations and customer relations. Without these means a business wouldn’t survive the economy in today…

Companies implementing cost management principles face difficulty since applying these doesn’t come without cost. It becomes harder if legal clauses are considered. Sometimes, rules and regulations limit the company’s ability to maximize its profit. Dynamic Medical Solutions (DMS) is a perfect example of how Federal regulations affect the company’s pricing decisions. DMS is a retailer of durable and nondurable medical products in the United States. They have three major classifications of…

The Lincoln Electric Company is an extremely successful company that primarily manufactures and sells arc-welding products. In order to understand that success, one must understand Lincoln’s unique organizational culture. Lincoln is a customer oriented company. They strive for customer satisfaction above everything, including the interest of the stockholders. They are aware that if the company draws customers, stockholders will naturally follow. Lincoln believes in delivering to its customers…

(Baer, 2016). An Oracle survey found that more than half of Twitter users expect a response within two hours of their tweet at a company and 51 percent of Facebook users expect a same-day response to questions or complaints. Needless to say, customer service expectations are rising. Customers are able to post positive and negative reviews anytime and anywhere. Because customers are able to do so with such immediacy, they expect the same back from…

Communication Behaviour holds significant importance as a contributing factor to overall customer service. By display of suitable or unsuitable behaviour, the quality and effectiveness of the customer service relationship is determined. Customer service is provided before during and after the customers’ needs have been met. The requirements of a good customer service relationship are achieved through rapport building, engaging in active listening, having empathy, and showing respect.The Evidence…

Companies rely on consumer feedback to reflect, learn, and grow. Positive reviews offer businesses the opportunity to perfect products and services that already satisfy their consumers. On the other hand, negative feedback pinpoints areas of improvement. From delivery times to product quality to customer service, your company may need to revamp its techniques. “A negative review will not sink your business. In fact, they can even be good for business,” says Daniel Lemin, author of…

statement is “to provide the highest level of service, the broadest selection of products and the most competitive prices” (Ferguson, 2015).This mission statement has the following key elements: Extraordinary Excellence provision, expansive merchandise choice, and reasonable…

Business Plan We are the Underground: a haunted house attraction that is located in a cavern. Our goal is to create a truly frightening experience in a very untraditional way by focusing more on the actors and natural setting rather than large effects and displays. We operate seasonal, but keep our lobby/bar open all year. The attraction will consist of a self guided tour of the cave were the participants will explore, figure out what they must do through puzzles, and reading. During their…