Before 2007, if a tension existed between volume and quality, the culture tilted towards maintaining production volumes. We wanted to instill a new culture for employees to solve problems as they arose, eliminate defects, and reduce health and safety incidents even if these actions cost money and decreased short-run production output. tC Carsteen Isensee, 50, became VWB’s CFO in 2007. He had worked in planning and finance throughout his VW career, including joint venture projects in…