Sarah Good

Earning Trust: RATING = 2 Jackie, you express yourself in an open and honest manner. You consistently promote a supportive culture to your fellow team members through your display of empathy and active listening when they present their challenges and concerns. Moreover, you effectively use candor to keep customers aware of potential status changes. During team meetings, you actively participate and share your ideas and thoughts with other collectors. Customer Orientation: RATING= 2 Jackie…

Leidner wrote a book, Fast Food Fast Talk: Service work and the routinization of everyday life, in which she worked in and observed working life in a McDonalds and compared it to an insurance company. Her book focused on the routinization of service jobs and its effect on the people working, the customers consuming the product, and the effect it has on the company. This paper focuses on a McDonalds in the Southside of Jacksonville, FL and how it compares to the observations made in Leidner’s…

In order to have good performance, good interaction between actor and audience is needed, because a happy customer becomes a loyal customer. To perform successfully, actors have to be ready to change their behavior for each audience. So, first of all, methods for recruiting representatives…

Retail Store Evaluation What makes a store a “great” store? Typically, customers base their judgment of how good a store is upon its environment, it’s workers, and of course its quality of products corresponding to the price. Rue 21 is a young women and men’s retail store that offers a variety of clothing and accessories at a discounted price. It has numerous locations, but a popular site is in one of Kansas’ shopping malls, Towne East Square Mall, located in Wichita. This particular store is…

consider entry to Canada. By analyzing the internal and external environment, the CEO of Uber could make better improvements and adjustments about the company in order to operate in the competitive market. Knowing the strengths of Uber would be a good start. Unlike the regular taxi, which always takes a long waiting time, Uber can provide a fast, convenient and cheaper way for passengers to go to wherever they want. Just by using smartphone, consumers can grab an Uber taxi conveniently. Besides…

• Calls that are made to the reception may be recorded for training purposes. Listening to calls can help the employer track their staff and how they handle customers on a daily basis, this can then be used to find out how good customer service is. Although it may not be good idea to track calls as you are not able to see the person’s expressions, so it is harder to figure out what they mean. • Liberty can hand out questionnaires to their customers when they come to the business. There…

Per an IBISWorld report, the Australian Supermarket industry is one of the most fiercely competitive industries in Australia. Although, good news joins that last statement; over the next five years, projected through the reporting period of 2021-2022, industry wide revenue is projected to grow at an annualised rate of 2.9%. This translates into roughly 121.3 billion dollars. Accompanying the growth in revenue are growth in population and growth in disposable income. The population increase in…

of a simple, digital questionnaire consisting of around four to five questions that will determine what the customer suggests as an improvement to their experience. This will enable the business to improve their services in real time and encourage good word of mouth, as bad experiences can be dealt with immediately, before bad word of mouth can be spread. he competitive advantage identified above is the quality of care that Menlyn Kennels and Cattery provides. It can therefore…

as the information can be reached wherever and whenever it is suitable for them. For example, ASDA uses web- based information to transfer its company information to its massive customer and for its competitor. On their website, they describe the good and service they giving for the customers. They also describe how many stores do they have around and the UK and how many employees do they have. By using their web page they are doing the necessary promotion and give the necessary information to…

Companies are known for the use of positioning and promotions to entice or persuade a consumer that their products will meet their needs of demands. Progress Insurance promises a customer that they can expect a desired appreciate award for being a good driver along with great discounts on their automobile insurance. The primary target market for this type of insurance is to the working class customers. Progressive uses an employee by the name of Flo to promote the superstore image along…