Project Description Richard Lee, President of Elgin Technology Products is considering to stablish a new customer services system. Mr. Lee wants to implement a way to rewards his customers based on their relationship to the company. Basically the problem is about setting the right expectations for the clients in regards of timing and also treat them fairly. Resolving customer’s problems in a short period of time definitely helps to customer satisfaction however Mr. Lee must be 100% commit to be…
The sales training program for the organization will focus on customer service and providing new employees with the skills necessary for success. It is vital that the new employees understand the skill necessary to be successful salespeople within the organization. This program will cater to the individual needs of each employee. Our sales team is divided into several areas, including group sales, corporate sales and suite sales. It is important to the organization that employees understand each…
This helps give the customer a more feel of what the product might look on them when seeing other people wearing it. The employees go ten days worth of training before they are able to make commission. The sales people are trained to have a lot of product knowledge and how to sell to customers. A message sent with product knowledge is that customers won’t trust a salesperson if they don’t know what they 're talking about. Our business is also known for its…
manipulative because they do not use the shopper’s videos to commit crimes, but to make good analysis for both shoppers and sellers. They need do conduct variety of methods to approach their shoppers so that they can bring up a better solution to boost sale. In the YouTube video, Ray states that he has more “sophisticated tools” to watch his customers such as “eye tracking technologies” that analyze shopping experience, and “Virtually Reality simulation” which generates the appearance of the…
Have you ever think about why retail stores are arranged in a certain way? That is because they want people to buy their products that they are selling on their market. Having a happy customer is what all retail businesses wants to have. However, in order to make it happen, they should know exactly what the consumer 's needs and wants. That is exactly what the retail anthropologist does; they observe consumers’ shopping routine for them to determine how they would construct and where would they…
There was not much things added and it was basically the same thing. Even though they did this to the fans it probably did not hurt their sales, because they do not have much of a competitor. NBA live does not compete with the sales of 2k because they cannot compete with the graphics. Having said this outcome of this game will probably result in lower sales of next year’s game. The reason for this is that the satisfaction of the customers was low. “The degree of satisfaction provided by the…
example, if the product is a sweater, and the description reads 100% cashmere and is listed at $25.00. The seller could be selling a counterfeit product or a poorly made material cashmere product. My second solution is to help ethical seller to regain sales and avoid being part of the unethical seller E-commerce platform. Sellers should start avoiding cheap manufacturing in China. Right now I am still designing clothes but I am starting to look at manufacturing places in Malaysia, India, or…
Finding a new method to understand the customers better The conception of the ancient human is having enough food and warm clothing, but the need of the current human is changed. With the continuous development of the society, everything also changes to catch up the development of the society. Then, human doesn’t escape from this changed rules, so people want to eat and wear better to satisfy their needs. In business, everyone always wonders why this product is successful and that is…
working at Dillard’s, a retail store in Lincoln. As part of the position we were required to learn the computer system in which all things including the different departments, incoming merchandise as well as an accumulating total of all individual sales ran through. This technology was being introduced at the same time that I was starting. It also happened to be one of Dillard’s most prize possessions because of the competitive advantage it gave them compared to other retail stores at the time.…
to make them believe they are doing what they really want. Tricked into buy something the consumer does not need and helping them get things easier and conveniently are not the same. From the food at the front of a store, to the items with higher sales rates due to higher request, they are specifically placed for customers. The determination of those items placement is from computer generated programs.…