Role of effective communication in customer service Essay

work together to move raw materials into finished products and later to the end user. Supply chain management is the integration and coordination of all supply activities to provide best product or service to the customer, reduce cost and time in the best possible way. Information plays a vital role in supply chain management. Information sharing has improved the way the companies do their business with their partners. Information increases the visibility of demand and supply. Hence…

known as one of the world's largest Quick Service Restaurant (QSR) companies. Restaurant Brands of International is a Canadian multinational fast food company which operates approx. over 19,000 restaurants in 100 countries and different U.S territories with a turnover of approximately $23 billion. (Reuters, 2016) Tim Hortons Cafe and Bake Shop, established in 1964 in Canada, is one of North America's largest restaurant chains operating as a quick service division for the public. It is known to…

understanding of the desired brand image” (Mangold and Miles 424). It is in the context of the need to manage information and knowledge exchange from the organization to its employees that information technology (IT) also attains a significant role. Adetayo, Sanni, and Ilori point out, for instance, IT not only “provides the relevant intelligence to enable the right thing to be done at the right time,” it also enables a company to organize, coordinate, and synchronize otherwise fragmented…

different supplier whose product was defective (p.8). The local utility company continually fell behind and not meeting the promised schedule (p.13). Corporate decided to use battery backup versus a generator system which delayed delivery (p.9). B. Communication issues: Peterson assumed he was reporting to the CEO (p.3) but is reporting to Hardy; neither Hardy nor Peterson were aware of the reporting structure and the…

company driven to provide satisfaction to its customers and employees through outstanding customer service. Zappos not only strives to provide the best customer service, but has established its ten core values upon which all decisions are made. Zappos credits its success to having outstanding leadership, organization, teamwork, empowered employees, and managers. Zappos accomplishments are due to the fact that all decision focus on long term decisions. Customer and employee satisfaction are top…

do you see the Battalion Chief role evolving over the next 3-5 years in the fire service? The Battalion Chief role will evolve to encompass more leadership styles and adaptability to the variety of personalities and needs of the workforce. The seasoned employees are more conditioned to traditional leadership styles such as participative or transactional leadership while new employees will most likely require a unique style of explaining the mission and what their role will be in the mission. The…

important role to speed globalization. Globalization is the process in which the world interacts and becomes interdependent economically, politically, environmentally, and socially. Information technology has become a part of our lives and has made the world smaller bringing people closer together. To help Johnnie Leigh extend the business to global markets, there are some issues Johnnie should consider. First, Johnnie should devise a strategy how to advertise her store and how to reach…

The introduction of the Sarbane-Oxley Act and its modification after the 2007-2008 recessions has helped many businesses grow and remain sustainable; the Act encourages accountability, and disclosure of information to promote effective and correct decisions, which can steer organisation growth (Rikhardsson & Juhl-Christensen 2008). The collapse of Enron will forever be a remembered in the business world, since this case acts as lesson why it is essential to conduct business in a professional…

info@grameenphone.com Company Profile Grameenphone operator is one of the number one telecom operators in Bangladesh and recently they will launch 3G service with exciting features which will create value for the customers. The service will be featured with advanced and modern multimedia technology which will help customers to get full benefit of communication service in their daily lives. Grameenphone 3G will project its representation as leading edge technology which will work perfectly and…

Marketing Introduction:- This assignment talks about the difference in the marketing communication in B2B and B2C marketing. Marketing communications are messages and connected media used to communicate with the market. Marketing communication is the promotion portion of the marketing mix. It is referred to the strategy used by a company to reach their target market through different modes and types of communication. Persons and businesses share fewfeatures but are clearly different in…