Role of effective communication in customer service Essay

CompuMentor offers free IT services. The mission of CompuMentor is making IT technologies accessible for any other nonprofit sectors. Therefore, earning profit from customers is not their major consideration. In the other hand, the goal of DiscounTech is generating profit to support CompuMentor’s mission. They have to take into account their profitability…

The various levels of product strategy are explained below. (Source – internet) Core benefit- the service or benefit the customer is really buying. Benefit is the outcome of consumption. The core benefit has relation to the customer as the understanding of the product is at the consumer end. Basic Product - version of the product containing only those attributes or characteristics absolutely necessary for it to…

Management (De Waal, 2010) Management characteristics: - Maintain trust relations with people at all organisational levels - HPO managers live with integrity and are role models - Apply decisive action-focused decision making - Coach and facilitate employees to achieve better results - Holds people responsible for results - Effective communicators of the values and strategies of the organisation. HPO Factor 2: Openness coupled with Action Orientation (De Waal, 2010) - Targets the…

Introduction The aim of this report is to provide you the individual research efforts, contribution, interactions, and personal learning insights on the Team / Role Play Project since the individual report 1. II. Summarise / analyse your individual research efforts on the Team / Role Play Project since your Individual Report 1 My assigned role in DataSpread project was Pricing for Value Strategy/Basis. During all phases of the project, I used to look for external sources of information that…

K.W. also is licensed Therapist she services men and women struggling with Substance Abuses problems and Mental Health what we call now co-occurring disorder in an outpatient setting. In my interview with K.W., we had discussed 15 question that focus on the life of a Professional Mental Health Counselor, and her respond was as followed.(Q1) The social worker has a primary focus on a client's community or clinical well-being and Psychologist focus the customer behavior pattern that can range from…

Jack and Susan Pappas contacted my office seeking an appointment for leadership coaching services. I met the Pappas’ at their restaurant, Agape, while attending a private Life Coaches Meet and Greet Affair. The restaurant was a renown hot spot and received several five-star reviews for their service, ambience and cuisine. The Pappas’ exhibited excellent customer service and teamwork. This family entered the culinary industry with a recipe for success. Two years passed since our introduction, and…

digitally through your mobile device. It requires that each customer carry an electronic wallet that has a secure code to allow the transaction to take place. Throughout the years the mobile payment industry had evolved dramatically, it all started by “David Chaum, an…

INFRASTRUCTURE FACILITY: J&K Bank ltd is having a class ‘A’ infrastructure facility as a back to provide services to its customers. Bank is having its corporate offices at both Srinagar and Jammu as a multi-storey building. J&K Bank ltd has 725 branches and 650 ATMs which are well equipped and furnished. The bank is using latest technology in their branches to provide better services. Every branch is fully furnished with chairs and tables and other accessories. Bank has also installed…

Intercultural business communications EMUNI University International business and company strategy Culture and Global Marketing: Culture is the way that we do things. Culture could relate to a country, a community, or an organization and it includes all that we have learned in relation to values and norms, customs and traditions, beliefs and religions. Also, we…

1. Executive Summary of the National Bonds Corporation The establishment of the National Bonds Corporation (NBC) was a step in the right direction to endear the masses to adopt a saving culture. The NBC offers several saving schemes that welcome all, from minors to the aged. Good corporate governance is geared towards meeting the objectives and the obligations of a corporation/company. A decade ago, the term corporate governance was unheard of in the business circle. However, today, corporate…