At the beginning of the period, the price of Computers, Inc. divided by the industry index was 0.39; by the end of the period, the ratio had increased to 0.50. As the ratio increased over the period, it appears that Computers, Inc. outperformed other firms in its industry. The overall trend, therefore, indicates relative strength, although some fluctuation existed during the period, with the ratio falling to a low point of 0.33 on day 19. 18. Five day moving averages: Days 1 – 5: (19.63 + 20 +…
Deliver Early Business Benefits Through Frequent Successes Creation of business value is brought about by the delivery of solutions, including the effective use of services. For large, complex service contracts and engagements, value shoul d be demonstrated by early and consistent delivery of results. Deferring the realization of value until the final delivery of the solution imposes risk that customer expectations may not match the outcome and that the result may not be workable. In…
The service provided in McDonald’s Singapore is reliable. They are accurately delivered, and they are dependable. The service and service providers are responsiveness. The service providers in McDonald’s Singapore all have the willingness to assist customers whenever they need help, and they provide timely service. Assurance is the third servqual dimension. Assurance combines a number of things to ensure assurance is achieved. Competence is one where the employees at McDonald’s Singapore posses…
This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Solutions Manual Using a spreadsheet, financial calculator, or trial and error to find the root of the equation, we find that: IRRNX-20 = 20.34% The IRR criteria implies accepting the NX-20. c. The profitability index is the present value of…