Quality management

Risk and Quality Management Assessment Summary Risk and quality management are vital elements when it comes to operations of any organization, and even more crucial to a health care organization such as the hospital - Ocean Medical Center for example. Ocean Medical Center, a 315-bed facility, is located in New Jersey and has become the essential part of the community since its opening in 1984. The hospital offers services ranging from cancer care, cardiac, emergency, orthopedic, stroke treatment…

is paramount for management to assure that his/her philosophy values, strategies and objectives are transferred to all levels from the organisation and that there is clearness and orientation in the functioning of employees (Serafimovska, 2012). Within construction management is it paramount that there is sufficient communication…

administrator, insure quality (quality control, assurance and management) in your organization? In this paper make sure you discuss the use of reengineering and methods improvement as ways by which you might strive to assuring quality. Quality health care is defined as “the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge” (Ronda, 2008). Endeavors to enhance quality should…

Quality is regarded as one of the most critical factors needed to ensure the success of construction projects. Quality of construction projects, as well as project success, can be regarded as the full filament of expectations (i.e. the satisfaction) of the project participants. Quality management has played a role in the transition from reacting to the outcome of site production activities to become a strategic business function accounting for the raison d’être (reason of being) of construction…

Quality of products and services has been paid attention by everyone more than looking at their price nowadays. According to the ‘sand cone’ model of operations excellence by Ferdows and de Meyer (1990), quality is the basic element of product and service, followed by dependability, flexibility and cost. Kelemen (2003) mentioned that there are two ways of looking at quality, by dividing it into managerial and critical perspectives. Total Quality Management (TQM) is a managerial approach aiming…

W. Edwards Deming Dr. W. Edwards Deming was a world-renowned expert on teaching that higher quality leads to higher productivity and lower costs. Dr. Deming was a trained statistician and an expert on improving the quality of war materials during WWII. He continued this expertise in quality and resource management after war ended, and was invited by the Japanese industrial leaders and engineers to Japan (Institute, 2005). The goal of the Japanese business leaders was to change the perception the…

manufacturing and business world, quality management has become an important aspect. Demand by for quality goods and services is the primary reason for the pursuance of quality in the outputs. Apparently, consumers have become aware of their right to quality products and services than before. They are therefore more selective on what they purchase. This awareness has increased the competitiveness in the market, and this has forced all firms to result in quality management to cope with the…

B), Quality Assurance According to (Arnold & Holler, 1995), quality assurance is “all those planned and systematic actions necessary to provide adequate confidence that a system or product will perform satisfactorily in service”. They further claim that quality assurance responsibilities include: “setting broad goals, providing guidance, setting direction, reviewing qualifications and training personnel, reviewing quality-related records, developing and documenting as well as following…

Introduction: During the last decades, different quality management concepts, including total quality management (TQM), six sigma and lean, have been functional by many different organisations(Andersson et al. 2006). Six Sigma, lean, and quality management are quality and operations systems all directing towards process improvement. They have implementation factors and results in common such as: Continuous improvement, customer satisfaction, people and management involvement. Nonetheless the…

Service quality is a fundamental feature of any service which formulates customer satisfaction and retention. Service quality is a comparison. The comparison of what a customer expects to what the company delivers. The company’s performance should meet or exceed the customer expectation for successful retention of customers. The service quality model or the SERVQUAL model was first proposed by Valarie A. Zeithaml, A. Parasuraman, and Leonard L. Berry for the first time in 1985. This model…