Public good

McDonald’s was bought in 1955 by Ray Kroc. He wants to fulfil individual demand. In the 1970s and 1980s Mc Donald became famous (Speculations, 2016). McDonald’s introduce different ideas such as introducing breakfast, various adult menu and healthier food etc. The main focus of McDonald’s is customer wants and expectations. Market orientation main aim is customer and what are their requirements. McDonald’s changed their packaging and replaced with paper packaging, they want their customers to…

During modern times many men and women have proposed the idea of living in peace, no war, no famine, no poverty. They have thrown out ideas of the “common good” and “human rights” that seem to elude societies all around the world. The common good refers to promoting a positive action that promotes society as a whole. Human rights refer to every human being, if they be wealth or poor to have the same rights as each other and that those rights can never be taken away, that every human soul is…

the situation be discussed and resolved in private. A heated public argument will almost never do good things for your online image. Acknowledge the customer’s concerns and offer next steps. This can be done publicly, and is a good opportunity to show that your company is being responsive to feedback. This can be a comment as simple as “Thank you so much for bringing this concern to us, Jane. I’m sorry to hear that you haven’t had a good experience so far. We’d like to contact you to resolve the…

business to friends and family • Enhanced public image – helps build a brand and provides protection if there is a slip-up in customer service • More effective workforce – satisfied customers help create a positive working environment Great customer service can be very cost effective, the better the customer service received and the product sold, the more revenue will be generated for the company meaning a larger turnover. Great customer service can generate a good reputation for a company, a…

In my six years of retail I have learned much, such as responsibility, socialization, and structure. For those who are good with the public and not faint of heart, I would recommend it as a learning experience because every day brings new goals and interactions I’ve been able to use my experience from Wal-Mart and apply it to everyday life, giving me a clearer understanding. AS…

Strengths: Genise greets the client in a polite and a professional tone. She does a good job of confirming the taxes were paid out and the date the funds were received by the county. Inches: Empathy-At (0:51), There were a few opportunities in the call, especially in the beginning regarding the tax payment. Moving forward, we want to make sure we are acknowledging the client's concerns. ( I can understand how frustrating this may be, I'll be more than happy to help.) Actively…

not be beneficial to them or be worth the money that they have spent on it. Think about how upset you are when you long anticipate a new product coming out; especially if it is marketed for a long time before it is actually available to the general public. The new NBA 2k game that came out was so long anticipated that when it came out hardly anyone that bought the game even liked it. They marketed the game all year talking about how everything would be different and how all new features would be…

without making too much noise when working. And for the fountain, a lot of children play around the fountain and it is found to be a beautiful place to relax by on the guests who wrote on the suggestion card and it is difficult to maintain children in public areas and that is why they are a lot of noise complaints by the…

Having an effective complaint procedure in place has three main benefits to an organisation;  It provides information that can allow the organisation to make improvements.  When a complaint is handled in a good manager, the reputation of the organisation can improve which will strengthen public confidence.  Allows issues to be resolved in a timely and cost-effective way. Organisations have various complaint procedures – below is various examples. Tesco understand that they sometimes don’t get…

Relationship Intentions Relationship Intention is well defined to be as the customer's intention to make a relationship with a specific service provider while acquiring products or services from the service provider. Furthermore, it is stated that the suggested five constructs to measure customers' relationship intentions, namely, involvement, expectations, fear of loss, forgiveness and feedback. Customers with higher relationship intentions place importance on continuing their connection with…