Plaza Hotel

the companies or individuals who invest in the area have skilled manpower, and workforce that has sufficient knowledge and expertise in hotel management…

perspective by different sets pf people. But the unique feature center focused for the customer service remains at all times. Hospitality can be classified into so many types of services offer to customer by various means like cruise lines, air catering, hotel and motels. In my opinion, a huge changes…

Abstract: The Indian born writer Bharathi Mukherjee is one of the most widely known immigrant writers of America. When she got married with Clark Blaise a Creative Writer in Canada in 1960. There onwards she became a Canadian citizen. Her seven years stay in Canada made feel like an ‘alienated outsider’ and an unwanted ‘visible minority’. The racial discrimination meted out to the expatriates in Canada which made her to leave that country. So she came to the U.S.A in 1980 to become a permanent…

Host Hotels & Resorts, Inc. is a corporation with headquarters located in Maryland in the United States. (Host Hotels & Resorts). Their mission statement states that “[their] vision is to be the premier lodging real estate company. [They] create value through aggressive asset management and disciplined capital allocation. [Their] success over the years is the result of the careful execution of a focused and disciplined long- term strategic plan to acquire high quality lodging assets in prime…

In what is called collaborative consumption, the sharing economy or the peer economy, individuals can act as a taxi service, car hire firm or boutique hotel as and when it suits them. These companies typically have an eBay-style rating or review system so people on both sides of the transaction can trust each other. The model works for items that are expensive to buy and are owned by people who do not make full use of them. An example of the sharing economy is Airbnb. Airbnb is a peer-to-peer…

Tent or Hotel Most people start planning their summer holidays as far ahead as winter time, to have the opportunity to choose what country to travel or to stay in Slovakia, to decide how they will travel, whether to stay in the hotel or just camp, to get the best deals like first minutes, and so forth. What is more, travellers have to make up their mind about a kind of trip they want to make. There are numerous journeys to choose from. It depends if they want to stay by the seaside or go…

Tourism has been an important economy contribution to a country, it has developed rapidly over the past decade, and compare to the other service industries tourism is one of the largest industry. Tourism product such as culture and beautiful places has been an interesting attraction towards foreigners. By providing a lot of business opportunity, tourism industry can increase other local SME’s company revenue because of the opportunity that tourism industry created such as transportation, local…

Mid-term Assignment The Ritz Carlton Hotel Company Part A Research Question 2. How does the Ritz Carlton create “ladies & Gentlemen” in only 7 days? Subject Name Service Operations Management (HTM 494) Work Count 1350-1650 Instructor: Ms. Paola Ossola Table of Contents Part A:“Ladies & Gentlemen” in 7 days 3-6 About “Ladies & Gentlemen” 3 How “Ladies & Gentlemen” runs? 4  Training and Daily line-up 4  Communication 5  Empowerment & improvement 5  Information Support 6  Reward…

The hotel industry is extremely competitive. What used to work to keep customers loyal to a hotel is no longer effective. Customers expect more. As Jonathan Tisch, former CEO of Loews Hotels (2007) stated, “chocolates on the pillow aren’t enough”! So what will make a difference for customers? Customisation based on customer preferences is one way to build customer trust and loyalty. Alternatively, standardization is very significant if the products and services are adapted to the local market’s…

Akansha Mehta was very excited. She was going to Athens, Greece for a nice relaxing holiday. She was relieved to have a nice holiday after such a hectic work at the bank (Akansha was a banker). She lived in Mumbai, India. Akansha took a great interest in world’s oldest cities. She had visited countries like Rome, Egypt, Mesopotamia, Iran, China, etc. Now, she was going to visit the great Greek Empire. On the day when she was leaving for Greece, she dressed in her new bright purple travelling…