PDCA

Total Quality Management is a revolutionary philosophy that can guide any organization to go above and beyond customers’ expectations. Different perspectives can define different Quality. Therefore, Quality is a standard dynamic performance that provides customer products, services, and processes that meet customers ' expectations. (Goetsch and Davis 2) The main idea of Total Quality is based on customer satisfaction and continual improvement. Thus, the attitude and institute of a company that…

Root Cause analysis (RCA) is the formal search for an individual or group of interacting true causes of a problem. The difficult part of professional problem solving is to identify the right tool(s) capable of identifying the true root cause(s) of a problem and not just the symptoms. It is common to find more than just one root cause to a problem, so be skeptical if you just find one root cause to any problem. RCA can be pointed at any simple and complex problem but the designated problem solver…

Communicating Change Like all koans, “The Stone Mind” koan can have many meanings, and is not meant to be completely solved. To me, this koan reminds us to see the moment for what it really is. When occupied in arguable semantics, opportunities can go unnoticed or just slip away. When needless bickering occurs, important projects are often delayed. Being present in the moment gives the situation respectful attention and allows for accurate decisions. In business, fixed procedures are often…

the truck is fully loaded or not. Unfortunately, transport manager will faced a problem such availability of truck number, lack of driver, inefficient transportation operation and high expenses on truck assessment. Deming cycle or Plan-Do-Check-Act (PDCA) supported for successful accomplish the daily event management. Stability also will ensure the transportation network is to be plan and monitor effectively. Taylor & Martichenko (2006), stability can make transportation become reliable, deliver…

1) Nissan Motor Manufacturing UK Limited (NMUL) is UK’s largest car manufacturing plant which is located near Sunderland in 1986. It has been Europe’s most productive car plant for the past seven years, cars produced include the Almera, Micra and Primera. Over 70% of output is exported to 55 markets worldwide. The landscaped NMUK site incorporates conservation areas, such as ponds, lakes and woodland and currently has 10 onsite wind turbines, producing up to 10% of the energy, required for the…

INTRODUCTION Flexi-Coil Ltd., a division of CNH Global, is Canada's largest farm implement manufacturer and has become a key employer in the Saskatoon area since its establishment in 1952 by the farming brothers Emerson and Kenneth Summach. [1,2] In 1997, Flexi-Coil sold 35% of its market shares to New Holland Agriculture. In 1999, New Holland became a brand of CNH Global. [3] Later, in the same year, CNH Global completed the purchase of the global Flexi-Coil business. [2] In 2013, CNH…

Gibbs model of reflection 1 Introduction College life turned out to be much different than what I expected and I was not ready for it even when I thought I definitely was. I was raised in a closely-knit family comprising of my father, mother and younger brother and me. All my life, till the day I left home to start a new chapter in my life, my parents had monitored my every move and essentially spoon-fed me because they wanted the best for and therefore I never really understood what…

INTRODUCTION: ADI is one of the top IC manufacturers. During the period 1981-1996, ADI experienced growth and stagnation, both record profits and sales with its first loss ever experience. ADI introduced many different management tools to implement change in order to comply with the changing market. One such tool was its corporate scorecard, concept of half-life, TQM (Total Quality Management), QIP (Quality Improvement Program). CASE QUESTIONS: Q1. What was ADI’s strategy in the second half…

1.1 APPROACH TOWARD QUALITY ASSURANCE 1.1.1 Basic Policy Sony has defined its operating foundation to give top priority to customers by giving them high-quality products and services. This philosophy was given by Sony’s co-founder, Masaru Iuka. To reflect these changes operating environment, in April 2012 Sony update the Sony Pledge of Quality, which outlines its basic policy on product and customer service quality. This move was aimed further at to ensure that the quality of its products and…