Online dispute resolution

Call centre trade union in India: Members, organization and leadership pattern • Shivesh Singh-R13016,EFPM-XLRI ABSTRACT This article relates to the Membership, Development and Leadership pattern present in Call centre union in India. The extremely challenging external environment and internal negative motivation of agents towards call centre Union makes the membership and running of call centre Union More difficult. Further the union response to the scenario and developed understanding of…

5.8. Conflict Management The link between task and relationship conflict is also affected by team members’ self-regulation tactics when they are confronted with conflicts. Team members can either follow a cooperative, competitive or avoiding approach. Team members that follow a cooperative approach believe that their goals are positively linked. This approach promotes mutual goals and resolves the conflict for mutual benefit. Controversy, team members following a competitive approach believe…

IH ESSAY 2 "As long as there are different beliefs, there will be violent conflict." Do you agree with this statement? Explain your answer. Violent conflict affects about 1.5 billion people worldwide, destroying homes, communities and social cohesion. More than 526,000 people die because of violent conflict every year. [1] Therefore, prevention of violent conflict is very important to ensure preservation of human life and a stable nation. One of the different reasons for violent conflict…

1. Introduction Work-related stress is a universal problem of current life which has reached all over the world and encountered almost all vocations. It can have detrimental effects on many people’s lives, and there are distinct factors in modern society responsible for. Stress can lead to many consequences such as less self-confidence, worse performance, and even suicide. Being known as detrimental to people's health as well as affect them in many aspects of life, the work-related stress can be…

Feinberg specializes in alternative dispute resolution. He managed the compensation funds for Sept 11, 2001. When he would meet the families, he was strained with issues surrounding the valuation of lives lost. Once he associated with them, he thought that it would make sense that “Congress to provide…

I have encountered many different types of conflict styles while working in groups. The conflict styles are competing, avoiding, and collaborating. For example, my current team has two individuals with two strong personalities who are clearly competing for who is always has the answer, who is always right, the first to speak, etc. There is a person on the team who does not participate in coming up with ideas to help make our team have a boost in moral. This person does not speak up and when…

Leadership Reflection #1 According to the assessment in Shell’s book, I am strongly predisposed to compromising and avoiding, mildly predisposed to competing, and weakly predisposed to both collaborating and accommodating. I believe that my primary attributes helped me strike a strong deal for Sandy during the Viking negotiation exercise. However, I do have some reservations for the efficacy of my approach were this negotiation to be repeated multiple times in the future. During the course of…

When I know I have to work in the morning, my days are spent relaxed and with new hopes of giving my best out there. When you know you are contributing to the world, it’s a new kind of feeling. Ever wondered how you can do your tasks in lesser time and before the deadline? Not facing the fury of your boss and coming out successful? Here are the 10 Smart Tip for Brilliant Efficiency which will make your work easier, faster and improved. 1) Organize When you are given tasks and you don’t…

QP provided Shonquasia with a CBT activity geared towards understanding different ways to respond to conflict. QP explained to Shonquasia that the activity will help to determine how she tend to respond to conflict situation. QP examined with Shonquasia what conflict style she always use. QP provided Shonquasia with a worksheet, “on what do you want” in which she had to match each style of conflict to the situation described. QP discussed with Shonquasia the different conflict styles and…

Conflicts come about in people’s lives every single day. You could be fighting with your parents, or get upset with a stranger on the street, or you might have to have a difficult conversation with your boss. These conflicts can be awkward and uncomfortable, and sometimes they can determine the rest of your relationship with that person. This is called a crucial conversation. A crucial conversation is when the stakes are high, emotions run strong, and opinions vary. And we often find…