North by Northwest

Communication is important in all types of environments and relations. It is of the most importance that it is clear and straightforward when you are in the workplace. The way management transmit any message to employees is the base of the communication relationship between employees and their superiors and how employees will react and perform among each other. Delta Airlines is one of the most successful airlines and this is most likely partially due to their communication structure. An article…

Introduction Regularly ranked among the world's best airlines, the focus of Singapore Airlines (SIA) can be summed up in one word – customer. The world of aviation is notoriously competitive, and with pressure growing from upstart budget carriers as well as fast-growing full-service airlines such as Qatar Airways and Emirates, premium carriers like SIA are seeing margins squeezed. Because of the inherent characteristics of the service industry, for firms like Singapore Airlines,…

“For over 75 years Alaska Airlines, and the people who make us who we are, have been guided by integrity, caring, ingenuity, professionalism, and a unique spirit. A spirit that was has grown out of our geographical roots,” declares Alaska Airlines on its website. Alaska Airlines started to serve their people back in the 1932 when it was only a three-passenger aircraft. With time, it grew and now it is the product of the history. These milestone, good deeds, and community involvement have grown…

As airlines prepare to report fourth quarter earnings next week, the industry is a position to report record profits. Even in a highly competitive industry, airlines have remained competitive thanks in large part to plunging oil prices. Recently, airlines made headlines when three of the largest U.S. airlines announced they would hike prices for the first time in 6 months. ChartEPS On Tuesday, Delta will be the first airline to report fourth quarter earnings. After impressing shareholders in…

Failure to honor passenger contract (Confirmation #: H6966S, Ticket #: 0062190901982) My daughter was scheduled to fly from Atlanta to Anchorage on December 26th, but was refused boarding due to an error committed by Delta Airlines. I believe I am entitled to a full-refund as this situation was caused directly and solely by Delta Airlines. My daughter age 14 was traveling as an unaccompanied minor (UM) (per Delta policy), the reservation, also per delta policy, was required to be made with a…

Alaska Airlines is one of the most respected airlines in the United States. They are best known for their high-performance levels of process control and tracking control systems. The airline flies more than 100 locations not only in the United States, but also in Canada and Mexico. High levels of process control systems ensure the delivery of baggage in twenty minutes or less from the plane arrival to the gate. If the airlines fail to meet the twenty minutes, they reward the passenger with a…

About Spokane Valley Spokane Valley, nestled on the eastern border of Washington state, is a community focused on the growth of its residents. Incorporated on March 31, 2003, the newer city takes a progressive approach to problem solving and is committed to providing individuals and families with opportunities to live, work, play, and flourish in this ever-growing community. With a population of over 92,000, Spokane Valley promotes activities and programs aimed at supporting its growing homes…

Seattle has had a rough past, often by relying on only a single industry at a time and then rebounding with a new industry just as the previous is collapsing in on itself. In the fall of 1851, two courageous brothers landed at Alki Point on the west side of Elliot Bay. They spent a winter there before ultimately deciding to migrate to the east shores where they established what is now Seattle. The first major industry was logging. The timber trade proved to be the primary source of growth in…

He demanded 200k in cash (1.2 million in today’s value), four parachutes and food for the crew before releasing the passengers. The 200k he demanded were in twenty dollars bills, he tied the bag of money to himself he jumped off the plane somewhere North of Portland. Approximately 1,000 troops searched for D.B Cooper or his body but there was no sign of his body the money nor the parachutes he used. Nine years later there was a young boy digging a fire pit where he discovered three bundles of…

with each other as well with customers to communicate effectively. Additionally, these types of values help continue increase in revenue and Available Seat Mile for the company (Delta's Rules of the Road). As being the first, US-based airline, Delta looks to ensure that innovation is encouraged to continue to be the best airline worldwide. Delta Airlines mission statement follows along with their values that lead their passion to work with the employee’s, customers and community leaders to help…