The most widely accepted conceptualization of the customer satisfaction concept is the Expectancy Confirmation Theory (alternatively ECT or expectation disconfirmation theory). The structure of this theory was developed in a series of two papers written by Richard L. Oliver in 1977 and 1980. Expectation confirmation theory is a cognitive theory which seeks to explain post purchase or post-adoption satisfaction as a function of expectations, perceived performance, and disconfirmation of beliefs.…
made during the reporting process. Particularly, three main choices had a significant impact on the valuation of IOs and will be further detailed: 1. Using a discount rate based on an internal model rather than using a model based public external market data available to discount future free cash flows. 2. Using the current LIBOR rate in order to project future free cash flows rather than the forward LIBOR yield curve. 3. Estimation of prepayments speed, impacting future cash flows and…
Two unsuccessful mergers/acquisitions were Bank of America’s acquisition of Countrywide and the AOL and Time Warner merger. Bank of America made the decision to acquire Countrywide at what was considered a low price of $2.5 billion dollars. AOL and Time Warner merged their company together as “AOL would own 55 percent of the new company and Time Warner, 45 percent. But the new board would have an equal number of AOL and Time Warner directors” (Arango, 2010, para. 25). Both of these deals are…
Solberg Manufacturing Inc was founded in 1968 by Charles H. Solberg Sr. It started by manufacturing tubular silencers. Currently the company manufactures Inlet Filter Silencers for Blowers and Compressors, Inlet Vacuum Pump Filters, Oil Mist Eliminators and various similar products. What makes Solberg stand out among its competitors and peers is its persistent commitment to the environment and tremendous efforts undertaken to lessen the environmental impact of their business. Being able to do…
Refer to Table 1, the CFA results showed that the proposed model of five-factor of the Employee Trust Scale revealed that the majority of comparative fit indexes failed to reach the recommended standards for model fit [14, 15]. Standardized estimates for the measurement model for Employee Trust Scale showed a CFI of .723, a TLI of .867, a GFI of .874, and a RMSEA estimate of .074, and CMIN/DF of 3.804 (refer Table 1). The results suggested that the five-factor model of Employee Trust Scale did…
1. Company Competitive Position 1. About the Company Dudley (Hair care products, cosmetics,skincare) it was founded by Joe and Eunice Dudley, this company is mainly engaged in the beauty market, understanding by beauty market all the processes and products that are used to look and feel more beautiful whether it is products to improve the appearance or smell. o Cosmetologist, barbers, and beauty schools o 200 distributors o Dudley manufactures and distributes more than 400 Professional and…
over two whole years to gain license to produce wine • Soil and climate was a challenge for wine production • Indian beverage market was dominated by other drinks, but not wine. • Bank was against Samant due to no tract of his business line. • Due to poor distribution of product, there was slow turnover of Sula in market. • Lack of awareness as there was no right market to display the product. • He attempted to improve the way of viticulture in India and has made open root supplies of the…
Why is responsibility such a significant theme in An Inspector Calls? In An Inspector Calls, the central theme is responsibility. Priestley uses the Inspector as a representative to voice his opinions on the main theme and the idea of socialism. Throughout the play, he presents each character with a role of responsibility and tries to make them aware, through the Inspector, that they are all guilty of Eva's death. The Inspector wants The Birlings to share their responsibility; Priestley's focus…
From there, our relationship grew. We dated for five years. Those years were the best of my life and I hope his too. We traveled to many places and explored. Our bond, or love, we were inseparable. Eventually we got married. No kids, but a happy marriage. Four years into the marriage I started to notice something. It was as if something was off. I didn’t know what, but thought maybe it was the natural events that take place in a marriage, so I didn't think about it much. However, it…
more restaurants – they need to market themselves better, engage more with the competition and become a premium contributor to the…