M-Pesa

    Page 1 of 9 - About 84 Essays
  • Desk Management Case Study

    HELP DESK MANAGEMENT 1. For Internal use- outline the ways of dealing with the problem as a Helpdesk Manager/ service Centre Manager:- There are continuous calls and they are usually very simple. There are clients who does not know where is the information in user manual There are clients who forgot their password There are clients who operates night shift and they need to have access at night Number of incoming calls are 150-180 per day among 6 x account managers Number of outgoing calls made by account managers are 10-12 per day average Number of outgoing calls made to remind bill payment 50-60 per week average There are no records of client’s problem. Website is outdated that is why account directors carries product guides in USB or DVD. Most of the account directors carries configuration file in DVD that is given by in house creators or external contractors usually ranging from 30 MB to 1 GB depending on client set up. There are lots of fax requests from clients and they are filed into account director’s drawers. Client have given account manager’s mobile numbers. 2. Solution for these problems:- Our support team trashes too much time on repetitive calls. IT assets are common now a days, and productions need to ensure they are being developed. Answering repetitive enquiries. IT Service Management results will provide the ability to track the status of problems online or to allow information that will allow them to troubleshoot the common problems. The support…

    Words: 1562 - Pages: 7
  • Surrogacy Should Be Allowed

    physically well enough for the pregnancy to begin. Finally once you are all cleared the embryo transfer comes to play and the actual pregnancy occurs. Through the end of the entire process the Intended parents will approximately pay over one hundred to one hundred and fifty thousand dollars which include all agency fees, attorney fees, screening and surrogate fees, as well as medical cost. Surrogacy first entered the public almost twenty five years ago with a lady named Mary Beth Whitehead. Mary…

    Words: 1330 - Pages: 5
  • Pros And Cons Of Surrogacy

    Texas, Illinois, Utah, and Florida have legalized surrogacy in the past four years (1). “Only heterosexual couples can legally have children through surrogate mothers under Israeli law, leading gay couples and single people to seek service abroad,” (5). “Another question that arises concerns the issue of who is liable if the ‘product’ (the baby) is defective or does not meet the parents’ expectations and who will take care of such a child,” (3). The most famous case of surrogacy is the “Baby M”…

    Words: 1423 - Pages: 6
  • Gender Stereotypes In Peter Pan By J. M. Barrie

    “Stereotypes do exist, but we have to walk through them.” This quote once said by an American actor, Forest Whitaker, supports the idea that stereotypes which define a person’s gender are incorrect in reality. In these gender roles men are confident and calm during difficult situations, but in reality this is untrue and men are not always confident in tragic situations and sometimes act irrationally. In society the perfect man should not be able to sew because a woman’s job to do housework, like…

    Words: 1108 - Pages: 5
  • The Innovator's Dilemma Essay

    One key lesson I learned from this course is that companies focusing on both sustaining and disruptive innovations can become successful industry leaders. In Chapter 7 of The Innovator 's Dilemma, Harvard professor Clayton Christensen expounds upon the power of disruptive innovation, which arises in what industry incumbents have overlooked as “unattractive or inconsequential markets” (Christensen). These types of innovations can, over time, expand and capture more market share, displacing titans…

    Words: 1003 - Pages: 5
  • Peter And The Starcatcher Analysis

    I saw the play Peter and the Starcatcher, written by Rick Elice, on Tuesday, November 15, 2016. Elice’s comedic play acts as the prequel to J.M. Barrie’s play Peter and Wendy since it gives backstory to the character Peter Pan. Peter and the Starcatcher features the protagonist Peter Pan, originally a nameless orphan, who meets the brave Molly Aster while on a ship. The kids have a run in with Captain Black Stache’s band of pirates as they try to recover a chest filled with the Queen’s treasure.…

    Words: 2037 - Pages: 9
  • Analysis Of Interpreter Of Maladies By Jhumpa Lahiri

    The Cultural Divide In Interpreter of Maladies, Jhumpa Lahiri emphasizes the divide between Western and Hindu culture through contrasting imagery of the sari and revealing clothing worn by Mrs. Sen, Mrs. Das, and Mala in the stories “Mrs. Sen’s”, “Interpreter of Maladies”, and “The Third and Final Continent”. By using contrasting imagery, Lahiri shows the cultural barriers that stem from her characters feeling the need to choose their own traditional values and beliefs or those of a new culture.…

    Words: 1072 - Pages: 5
  • Klosterman's Theory Of Voyeurism

    It is fascinating to find that things that apparently seem to be so different can be developed in such way that they sustain the same point of view. If we think about the career of a very tall, basketball player; people attraction to voyeurism; the career of a country music singer who beats records in discs’ selling, and the use of laugh tracks in comedy sitcom, it looks like there can not be a strong connection between them. Now if we consider that the public is looking for this basketball…

    Words: 1082 - Pages: 4
  • Analysis Of The Village By Shyamalan

    Background & Thesis The movie The Village directed by Shyamalan was released in 2004. The storyline creates a setting placed in the middle of the woods during the 19th century. To give some background to the plot—there is a community of people, hence the name The Village, that have formed their own government and way of living. In this town there is evident fear and angst regarding creatures that attack the village resulting in bloodshed. This fear drives them to not go near the woods that…

    Words: 1700 - Pages: 7
  • Summary Of The Goal By Eliyahu M Goldratt

    "The Goal" written by Eliyahu M. Goldratt is an interesting business novel published in 1984. It tells us a story about how Rogo, the plant manager, saves the plant with the efforts of both his staffs and the consultant Johan. The plant keeps shipping order overdue and losing money, so the supervisor comes to Rogo and tells him to solve the problem within three months by increase the productivity and efficiency. Otherwise, the plant would be shut down. Rogo quickly finds out that the problem of…

    Words: 1128 - Pages: 5
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