London Luton Airport

criteria that pins a golden feather to the service of easyJet. The important goal is to make traveling easy and affordable through customer satisfaction and safety. On-time performance i.e. arrival within 15 minutes of the scheduled time attracted the customer is one among the many service provided. But when compared to 2014 this has gone down by 5% in 2015 due to external events outside the control of easyJet, this has also affected the customer satisfaction by 3% decrease in 2015 to 2014, this was analysed by surveys. By digital innovations and technology, web pages and mobile applications were made more intractable, Customer Relationship Management (CRM) data improved customer experience. Used Customer charter during disruption in airlines airport to support customers. Also in 2015 coast per seat was reduced by 3.4% benefiting from fuel and currency (EasyJet, 2015) (EasyJet, 2014). Employee also plays a vital role by delivering high standard of customer service. From surveys in 2014 and in 2015 employee engagement remains the same with 83%. Within easyJet it gives women opportunity at all levels of management and at all communities. EasyJet’s ‘think act, report’ campaign promotes equal opportunity for women at workplace. In overall workforce 45% was female as on 30 September 2015. And ‘easyJet salaries for equivalent roles are broadly equal across the genders’ (easyJet plc, 2015), thus being a part of UK Government’s commitment towards gender pay gap. Also, there are…

British Airways PLC, a British air-transport company, is branded as one of the largest airline in the world carrying approximately 36 million passengers a year. Its headquarters are established near Heathrow Airport in London. In 1935, small UK air transport companies arose together to form British Airways. Later, the British Government joined British Airways with its competing airline firm, Imperial Airways to form British Overseas Airways Corporation (BOAC). British European Airways (BEA), a…

from strategic planning. This presents the organizations with a dilemma on whether to do strategic planning internally or to hire an outside consultant to guide the organization through the in-house initiatives of planning. As such, organizations implement the balanced scorecard, BSC to drive performance thereby transforming the strategic objectives into a set of performance measures. Companies are widely applying the BSCs as tools for strategic planning as well as quality management systems.…

This campaign illustrates the problems British Airways and Virgin Atlantic faced in the trade-offs between environmental, social and economic criteria. With over 180 million passengers using UK airports in 2000, government forecasts were predicting a doubling of demand in the next twenty years. (BBC,2002) This meant that many coalitions of interest groups were captivated as this campaign represented a major new move in the country. The coalition, therefore, wanted to avert a crisis in capacity…

A380-A business disaster in aviation world As the world 's largest passenger aircraft, Airbus A380 is considered the pinnacle of large passenger aircraft. This double-deck, four-engine jumbo jet boasts a host of luxurious amenities: suites, bar, gym, and showers. As Tesla in the consumer caused by the desire, many people also want to try the A380 this air giant. Airbus Chief Financial Officer Harald Wihelm said in London that the Airbus A380 is expected to maintain its break-even balance in…

accommodations and value deals from destinations, ‘Transport’ proving car rental offers and airport transports. As a low cost airline, the main routes Easy Jet provided are launched and arrived at long distance airports. Consequently, a ‘Transport’ section introducing airport transfer or airport parking in navigation is necessary for Easy Jet. In contrast, other airlines placed airport transports in the information section. ‘Holiday’ section offers deals classified by departure cities. The…

One Last Goodbye My sister and I are smiling posing for a picture, well at least my sister is, while I on the other hand am sticking my tongue out looking who knows where. I don’t remember much about this day, but how much can you really expect a 4 year olds brain to retain? I do remember us being closer than ever though, she was like my best friend…actually she was my best friend. We were meeting up the last time before our adoptions were finalized. In the background is our social worker, he…

Tucked away in the suburbs of the hectic, bustling city of London lies a hotel that truly surprised me in all of the right ways. Even before arriving at the Best Western Palm Hotel I have to say I was skeptical. When booking the location for the first half of my European vacation, I never imagined that a Best Western would even be an option. While the brand is well known and even respected as a budget hotel dotted all over this country, I wasn’t even aware that they had roots overseas. I was…

lower class in the cities of Great Britain during the reign of Queen Victoria. Stead, W.T. 2007. “The Maiden Tribute of Modern Babylon.” In The Maiden Tribute of Modern Babylon, edited by Antony E. Simpson, 100-150. Lambertville: The True Bill Press. W.T. Stead was an editor of the Pall Mall Gazette when he published a series of accounts from his investigations into child prostitution in London in 1885. Though he could be seen as biased and controversial at times, his work has been…

Hard Times is a novel written by Charles Dickens which judge the English society and tells us about the social and economic pressures of the 19th century. Hard Times is a Victorian novel and is very realistic. Victorian novels bring about realism in literature. Dickens novels are realistic depiction of Victorian society like class consciousness, rapid urbanization, poverty, child labor etc. Dickens talk about love, aspiration, human passion and Hard Times is a novel written by Charles Dickens…